Microsoft and Google Ecosystems | Process Improvement | Documentation | Troubleshooting and Root Cause Analysis | Cyber Security | Identity Management | Compliance | BDR Solutions | PSAs and RMM | Quality Assurance | Change Management | Technology Integrations | Homelab hobbyist | VoIPHello!My homelab fuels my "techy curiosity" with any new and exciting IT ideas I come across. As a professional with 13+ years experience, I've spent most of it around Information Technology integrations for SMB to Enterprise businesses. I excel in a fast-paced IT leadership and support environment and enjoy focusing on the customer experience. I am proficient in networking, business IT innovation, troubleshooting, root cause analysis, documentation, and solution design.