Duties include:· Install, modify, repair software and resolve technical issues.· Utilize ticketing system to manage and process actions taken.· Setup tracking campaigns for clients.· Work with traffic sources and affiliate networks to setup and troubleshoot campaigns.· Provide base level IT support to clients.· Resolve client issues in a clear, courteous and straightforward manner.· Ensure that clients are safe online by taking preventative measures to avoid hacking.· Identify and solve technical issues with a variety of diagnostic tools.· Created documentation that empowered and enabled user community.· Provide on-call support for critical issues.· Follow up with clients to ensure optimal customer satisfaction.· Conduct research to address customer concerns.

Responsible for:· Extending offers.· Generating offer letters.· Making welcome calls to all applicants prior to their scheduled start date.· Background variance resolution.· Closing out classes.· Data entry and internal/external reporting.· Worked with Field Recruitment Team members and third party vendors to ensure that all applicants have been processed accurately, expediently, and treated with the utmost professionalism.