Experienced Technical Support Analyst dedicated to delivering exceptional user-centric solutions in Windows systems, networking, and Microsoft applications. With a track record of providing top-tier troubleshooting and support, I thrive within collaborative teams, ensuring seamless ITIL service delivery and user satisfaction. My expertise spans Windows 10/11, ITIL methodologies, and a suite of Microsoft applications including Word, Excel, Outlook, and Powerpoint. I've honed my skills in network support with Ubiquiti Unifi and possess proficiency in Itarian ticketing.My recent tenure at IT Job Prep empowered me to elevate user experiences while supporting laptops, desktops, and network printers. I excel in swiftly addressing issues, creating new user accounts, and escalating complex matters for resolution. Notably, I collaborated on enhancing the Learning Management System, driving tangible improvements.My background extends beyond tech, having honed customer service excellence at Sonic Drive-in and Marco’s Pizza. These experiences taught me the value of efficiency, customer satisfaction, and collaboration, which I seamlessly integrate into my technical roles.Committed to proactive problem-solving, I am eager to contribute my technical prowess, collaborative spirit, and passion for user satisfaction to a team dedicated to driving innovation and excellence in technical support
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Cash TellerGarda World Security Corp.Charlotte, Nc, Us
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It Support SpecialistItjobprep Jan 2023 - PresentPhiladelphia, Pennsylvania, United States● Provide services to the users within agreed service delivery timeframes (ITIL).● Support Laptops, Desktops and network printers.● Support various business applications including Word, Excel, Outlook etc.● Create accounts for new starters and provide access to different applications.● Escalate complex issues to the desktop support team via the iTarian ticketing system. -
Customer Service AssistanceSonic Drive-In, Nc May 2022 - Dec 2022Harrisburg, Nc● Took customer orders in a fast-paced environment.● Prepared and served fast food items efficiently.● Maintained cleanliness and sanitation throughout the store.● Performed closing duties to ensure a well-organized and secure close of business.
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Customer ServiceMarco’S Pizza, Nc Nov 2020 - Apr 2022Harrisburg, Nc● Ensured exceptional customer service by promptly addressing inquiries and requests.● Prepared pizzas according to standard procedures, maintaining high-quality standards.● Managed inventory and supplies to support smooth daily operations.● Contributed to maintaining a clean and organized work environment.
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Customer Service AssistanceBawarchi Restaurant, Ny Jun 2017 - Oct 2020Manhattan, Ny● Served customers and managed cash transactions accurately.● Conducted inventory checks and placed orders for necessary products.● Ensured cleanliness and maintenance of the store premises.● Reported daily sales to the manager at the end of each shift.● Prepared food while maintaining strict adherence to food safety standards.
Samsun N. Education Details
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Bachelor Of Business Administration - Bba
Frequently Asked Questions about Samsun N.
What company does Samsun N. work for?
Samsun N. works for Garda World Security Corp.
What is Samsun N.'s role at the current company?
Samsun N.'s current role is cash teller.
What schools did Samsun N. attend?
Samsun N. attended Ahsanullah University Of Science And Technology.
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