1. Acted as liaison between the customer & technical team. Performs data analysis & data validation to improve scheduling workflows & patient access. Interact with the product team to share key insights & findings.2. Prepare reports for the clients using existing analytical suits and querying the databases using SQLIdentified the implementation areas that can be automated and worked with the relevant internal teams to get them completed3. Worked closely with the development, integration, and QA teams during all the major and minor upgrades to deliver successful deploymentsUnderstood customer requirements & configure specifications to meet their objectives. Performed quality assurance, and defined reporting & alerting requirements.Involved in requirement gathering, and writing functional scenarios.4. Participated in designing, documenting & maintaining Explore on common sources of technical issues or specifications, writing test plans & test scripts.