Sam Thiounn Email & Phone Number

Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

- Managed the promotion pipeline and build health, helping to clarify the needs for each release to identify the best branching strategy.- Coordinated live operations processes for releases, patches and hotfixes, addressing live incidents and planning maintenances. Working closely with all stakeholders for efficient communication and collaboration.- Drove the improvement of our release processes in the production team to deliver builds that meet our goals and deadlines while focusing on player experience.- Owner of the Localization pipeline and delivery, coordinated with our external partners and our game team to integrate localization milestones in our release planning.

Montreal, Quebec, Canada

Release for 3 internal projects and 2 external studios projects- Define the Release Department’s objectives, budget, and deliverables to accompany game teams and maximize their release potential.- In collaboration with each team, provide simple, standardized and scalable release solutions.- Build a positive culture within the Release Department to ensure the delivery of quality services and encourage the team’s growth.

Working on Rainbow 6: Extraction (launch in January 2022)- Coordinated the online team’s efforts to deliver services and features on schedule, and guarantee the success of the project.- Provided regular reports to management and made sure that any risk was properly identified or escalated when needed to take informed decisions. - Ensured a smooth and effective communication within the team and with stakeholders that shared dependencies to clarify and meet the objectives.- Helped define the live strategy and coordinated between the live and support teams to deliver a successful launch.

Working on Ghost Recon Breakpoint (launch in October 2019)Production- Led delivery of features, tools, and content, meeting both production deadlines, budget, and creative vision (matchmaking, tools, store…).- Coordinated teams and manage communication between internal and external stakeholders.Live Operations & Content Release- Led and implemented Live strategy, successfully managing all Live phases: 11 prelaunch tests with players under NDA, 2 Online Technical Tests, Closed & Open Beta, Free Weekend and Trial versions.- Worked closely with Live Ops to ensure appropriate development and deployment strategy, and with our IT squad to secure the game infrastructure.- Managed content and patch publication with First Parties: submission planning, milestone closing, store content submission, compliance requirements.Player Experience Management- Led and implemented the anti-cheat policy and toxicity management policies.- Managed the feedback process pre and post launch to prioritize changes needed to improve player experience and establish roadmap.- Ensured quality relationship between customer support teams and production team through tools development and effective communication.

Working on Ghost Recon Wildlands (launch March 2017)Similar role as Ghost Recon Breakpoint: Production, Live Ops & Content Release, and Player Experience Management. - Coordinated pre-launch & launch live phases - achieved no service interruption for the first two weeks and biggest Open Beta in Ubisoft.- Successfully released 18 Title Updates and managed all operations for the second year of post launch.

Région De Montreuil, France

Working on Ghost Recon Wildlands- Coordination between the teams to improve & optimize work methods, ease communication and follow-up priorities.- Production follow-up: define milestones and apply agile methodology. Worked on the launch production retro planning.- Helping the Live team for the first Technical Test & VMCs.

Intro To Game Making With Unity, Frost Cohort 2022

The Intro to Game Making course (8weeks) introduces students to game development and design using the Unity engine. Code Coven prepares.

Master’S Degree, Video Game Industry

Major in Cultural Management Thesis title: “Diverse Representation in Games: An Opportunity for the Video Game Industry”. Courses in English

Graduate School Of Global Environmental Studies

Exchange semester in the Graduate School of Global Environmental Studies - Fall 2015 Projects and presentations on the environmental.

Master’S Degree, Art History - Video Game Curation

Master's degree in Art History, major in Museum History. Passed with High Honors. Thesis Title: "The Challenges.