Technical Support Analyst
Pickering, Ontario, Canada
- Analyze, install, configure, deploy and test 2 channel amplifiers, audio-video receivers, media devices & amp; peripherals.- Help Desk support acting as the first point of contact in all aspects of home audio.- Monitor and maintain technical issues in an existing database to track progress and accumulate a knowledge base of new technology.- Create and update technical and user documentation including online knowledge base articles.- Diagnoses device problems and co-ordinate… Show more - Analyze, install, configure, deploy and test 2 channel amplifiers, audio-video receivers, media devices & amp; peripherals.- Help Desk support acting as the first point of contact in all aspects of home audio.- Monitor and maintain technical issues in an existing database to track progress and accumulate a knowledge base of new technology.- Create and update technical and user documentation including online knowledge base articles.- Diagnoses device problems and co-ordinate the warranty replacement or part replacement.- Provide courteous, friendly and professional customer support when dealing with consumer-facing assistance.- Evaluate field test samples. Show less