Sam Treby Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Bondi Junction

As an Adventure World specialist, I played an integral part of the reservations team, responsible for meeting and exceeding all service and sales KPI’s. Through superior written and verbal communication skills, I was able to easily build lasting, high quality rapport with agents, customers and all internal stakeholders. Key job responsibilities and activities performed include and not limited to:• Achieving monthly targets for sales conversions and general KPI’s around service levels.• Maximizing sales opportunities, by upselling & cross-selling associated products.• Ensure full participation of all team training updates, meetings and product information training from suppliers. • Act as an Adventure World brand ambassador by consistently delivering superior customer dialogue both written and verbal that personifies the brands values.• Ensure all leads, quotes, options and bookings comply with all policy and procedure • All other duties as reasonably directed by management.• Always deliver swift and superior quality customer and agent service and sales experience as indicated by sales conversions and/or repeat business and/ or call quality evaluations.• In the attempt to retain business, promote or cross sell The Travel Corporation Brand.• Proven ability to manage and handle numerous calls on a daily basis. To identify the needs of each caller and respond with professionalism and respect.

Bondi Junction

As Destination Manager at Adventure World you are responsible for growing the productivity and overall performance for a team of destination specialist Sales Consultants selling Adventure World’s unique collection of soft-adventure travel products designed to inspire and delight customers. The primary purpose of this role is to coach, develop and engage the reservations team around ongoing skill based performance to achieve service, sales and contact center business targets and goals, and to manage the overall process of productivity outcomes. The secondary purpose is to lead-by-example in concurrently achieving own individual targets in these same (aforementioned) areas. Key deliverables of the role:• Performance Manage Employees• Increase individual and team effectiveness• Create a team environment• Team motivational support and engagement• Problem Solving and Decision Making• Manages Self• Gains business understanding• Administration

Lane Cove, New South Wales, Australia

• Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.• Carefully listened to and assessed clients' needs in order to create a match for their vacation plans.• Demonstrated consistent ability to close sales and achieve high productivity.• Utilised excellent verbal and written communication skills and maintained professional, positive demeanor.• Continuously demonstrated exceptional organizational skills with ability to multi-task.

North Sydney

As Reservations Team Leader at Adventure World you are responsible for growing the productivity and overall performance for a team of destination specialist Sales Consultants selling Adventure World’s unique collection of soft-adventure travel products designed to inspire and delight customers. The primary purpose of this role is to coach, develop and engage the reservations team around ongoing skill based performance to achieve service, sales and contact center business targets and goals, and to manage the overall process of productivity outcomes. The secondary purpose is to lead-by-example in concurrently achieving own individual targets in these same (aforementioned) areas. Key deliverables of the role:• Performance Manage Employees• Increase individual and team effectiveness• Create a team environment• Team motivational support and engagement• Problem Solving and Decision Making• Manages Self• Gains business understanding• Administration

Manly, Toronto Canada & Bondi Junction

• Handle customer telephone enquiries efficiently and accurately.• Plan, sell and promote the product range and process customer bookings.• Maintain accurate and comprehensive knowledge of the product range.• Provide excellence in service to all internal and external customers.• Action and maintain airline queues.• Make outbound after sales follow-up calls.• Action reports and booking maintenance.• Promote and cross sell the Travel Corporation companies.