Samual Duncan
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Samual Duncan Email & Phone Number

Dispute Resolution Specialist - Insurance at Australian Financial Complaints Authority
Location: Sydney, New South Wales, Australia 12 work roles 1 school
1 work email found @afca.org.au LinkedIn matched
✓ Verified Jul 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email s****@afca.org.au
LinkedIn Profile matched
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Role
Dispute Resolution Specialist - Insurance
Location
Sydney, New South Wales, Australia
Company size

Who is Samual Duncan? Overview

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Quick answer

Samual Duncan is listed as Dispute Resolution Specialist - Insurance at Australian Financial Complaints Authority, a with 507 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a work email signal at afca.org.au and a matched LinkedIn profile for Samual Duncan.

Samual Duncan previously worked as Case officer - Jurisdiction Team at Australian Financial Complaints Authority at Australian Financial Complaints Authority and Case Analyst - General Insurance at Australian Financial Complaints Authority. Samual Duncan holds Year 12 from Wynnum State High School.

Company email context

Email format at Australian Financial Complaints Authority

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{first_initial}{last}@afca.org.au
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AeroLeads found 1 current-domain work email signal for Samual Duncan. Compare company email patterns before reaching out.

Profile bio

About Samual Duncan

•Currently working as a complaints consultant for the Australian Financial Complaints Authority. Has knowledge of the Australian Financial Sector IT professional with over 7 years’ experience at Brennan IT and AB Group and an additional 20+ years within the Defence Force. Level 1 and 2 situations• 3 different roles at Brennan, Service Desk agent, Team Leader and Internal support manager• Experience of a high-pressure environment with a strong focus on customer service with prompt response to financially critical incidents• Experience of a high-pressure security environment where focus is on protection of Australia including the securing of naval communications, reviewing and updating procedures as well as training and mentoring new staff in the procedures.• Experience of staff management in Defence force which included writing Bi Annual reports which determined their promotion. Training plan solution to advance their career in the Navy• Considerable experience dealing with customers at all technical and business levels.Major Achievements• Receiving multiple good feedback from clients. Especially MetLife Insurance where I Strived to be the subject matter expert of all remote and onsite issues, which allowed me to work off site unsupervised, whilst still providing a good service to the client• Taking control of Brennan Mobile devices and saved the company 7K each month• Hiring and mentoring team at Brennan and see them promoted throughout the business• Responsible for enabling all of Brennan IT in to MFA • Being the POC for any of Brennan IT current applications• Purchasing the correct device for end users

Listed skills include Active Directory, Networking, Team Leadership, Help Desk Support, and 20 others.

Current workplace

Samual Duncan's current company

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Australian Financial Complaints Authority
Australian Financial Complaints Authority
Dispute Resolution Specialist - Insurance
melbourne, victoria, australia
Website
Employees
507
AeroLeads page
12 roles

Samual Duncan work experience

A career timeline built from the work history available for this profile.

Volunteer Companion

Sydney, Australia

Sep 2011 - May 2022

Insurance Specialist (Retention)

Sydney, Australia

Insurance Specialist, Retention, Also member of the Sales Force Trial for the company

Apr 2019 - Oct 2019

Woolworths Insurance Sales Specialist

Sydney, Australia

Aug 2018 - Oct 2019

It Support Coordinator

Sydney

 Be responsible for providing high availability for Brennan IT internal IT systems Provide internal IT support within the Brennan business Be responsible for performing regular server maintenance and upgrades where required Provision and manage IT and mobile hardware SOE development Monitoring and maintenance of IT systems Management of Windows servers and associated platforms Perform regular IT audits to identify risks and provide a plan to mitigate them Work alongside other departments where skills and expertise are required Review current fleet of equipment and provide recommendations Improve, review and document internal IT process and procedures

Nov 2016 - Aug 2018

Service Desk Team Lead

Sydney City

Current Responsibilities • Brennan IT internal IT Managero Be responsible for providing high availability while managing Brennan IT internal IT systems.o Provide internal IT support within the Brennan business.o Delegate duties and tasks to the wider Service Desk team.o Be responsible for performing regular server maintenance and upgrades where required.o Review completed tasks to ascertain compliance with standards.o Perform regular IT audits to identify risks and provide a plan to mitigate them.o Work alongside other departments where skills and expertise are required. o Review current fleet of equipment and provide recommendations.o Update and Maintain asset repository of devices and mobile phones. o Improve, review and document internal IT process and procedures.• Service Desk Team Leadero Mentor and provide direction to trainees. o Coach and provide leadership support to team members. o Maintain professional standards within the workplace in line with Brennan code of conduct.o Help foster a positive and healthy environment that enable motivation and creative problem solving.o Liaise and Manage vendor relations and process.

Mar 2013 - Aug 2018

It Help Desk Support

Mascot

Provide Level 1 and 2 support to all of Avis/Budget locations Australia wide

Mar 2011 - Mar 2013
Team & coworkers

Colleagues at Australian Financial Complaints Authority

Other employees you can reach at afca.org.au. View company contacts for 507 employees →

1 education record

Samual Duncan education

  • Wynnum State High School
    Wynnum State High School
    Year 12
FAQ

Frequently asked questions about Samual Duncan

Quick answers generated from the profile data available on this page.

What company does Samual Duncan work for?

Samual Duncan works for Australian Financial Complaints Authority.

What is Samual Duncan's role at Australian Financial Complaints Authority?

Samual Duncan is listed as Dispute Resolution Specialist - Insurance at Australian Financial Complaints Authority.

What is Samual Duncan's email address?

AeroLeads has found 1 work email signal at @afca.org.au for Samual Duncan at Australian Financial Complaints Authority.

Where is Samual Duncan based?

Samual Duncan is based in Sydney, New South Wales, Australia while working with Australian Financial Complaints Authority.

What companies has Samual Duncan worked for?

Samual Duncan has worked for Australian Financial Complaints Authority, Camp Quality, Woolworths Group, Brennan It, and Brennan It Pty Ltd..

Who are Samual Duncan's colleagues at Australian Financial Complaints Authority?

Samual Duncan's colleagues at Australian Financial Complaints Authority include Natalie Ng, Penny Smithett, Kylie Day, Natalie Ferguson, and Soham Bhatt.

How can I contact Samual Duncan?

You can use AeroLeads to view verified contact signals for Samual Duncan at Australian Financial Complaints Authority, including work email, phone, and LinkedIn data when available.

What schools did Samual Duncan attend?

Samual Duncan holds Year 12 from Wynnum State High School.

What skills is Samual Duncan known for?

Samual Duncan is listed with skills including Active Directory, Networking, Team Leadership, Help Desk Support, Customer Service, Service Desk, Microsoft Exchange, and Security.

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