Samuditha Madushani Email & Phone Number

A professional banker with over 9 years experience and a results-driven leader with a strong team spirit, astute decision-making skills, and boundless energy. Proven track record of optimizing organizational efficiency and driving profitability. Inspires and motivates teams to exceed expectations. Adaptable and customer-focused, committed to delivering excellence in a dynamic banking environment.

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  Executive

  Dfcc Bank Plc

  Nov 2013 - Present

  -Demonstrate effective people management as the branch officer in charge, combining strong interpersonal and communication skills with exceptional customer service expertise.-Proficient in identifying customer needs, adeptly monitoring feedback, and effectively managing all operational and credit-related inquiries.-Experience in banking and finance sector with exposure to cash counters, account opening, pawning operations, credit cards and credit related documentation and deviation approvals.-Adhere to internal controls in place by the operations team and support functions.-Exhibits a strong commitment to process controls, ensuring right-first-time approach, while consistently performing all activities with exceptional accuracy.-Proficient in attending to ad-hoc requests from higher management, effectively and efficiently prioritizing work to ensure prompt and successful completion.-Review and resolve internal and external queries within SLAs.-Perform month end reconciliation activities in line with audit requirements.