Samuel L. Email and Phone Number
Experienced Operations Leader in Generative AI. From building hyper-scalable customer experience organizations to forging high-stakes strategic partnerships, my career journey reflects a commitment to solving complex operational challenges and driving impactful growth.Over the past 3.5 years, I’ve immersed myself in generative AI—starting as Brain AI's Director of Customer Experience and now as VP of Operations and Strategy. I drive transformative growth and lead innovation across the company to meet ambitious goals and scale operations efficiently.As Director of Customer Experience, I expanded a small team into an organization of over 300, leading an operational overhaul that accelerated our product timeline by four months. I executed strategies that fueled over 200% growth across two of our three product categories and led the launch of a no-code developer platform, which grew to over 1.2 million users. We’re also preparing to launch an app-less AI phone set to redefine mobile interactions.Since Brain AI pioneered few-shot learning approaches to NLP in 2016, I have been an advocate for the ethical development and use of generative AI. I believe we are at a pivotal moment, transitioning from the Information Age to the Intelligence Age, where responsible AI leadership is crucial.In my current role as VP of Operations and Strategy, I oversee strategic partnerships, including collaborations with leading telecom providers and a top global player in semiconductor and telecommunications technology.My leadership philosophy is rooted in a “player-coach” approach, emphasizing mentorship and team development. I am dedicated to building resilient, high-performing teams, empowering individuals to excel in their roles. My goal is to foster Brain AI’s transformative industry impact while championing ethical AI practices.
Brain Technologies, Inc.
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Vp Of Ai Operations And StrategyBrain Technologies, Inc. Mar 2021 - PresentSan Mateo, Ca, UsBrain is a pioneer in few-shot learning. Lead investors are Lauren Powell Jobs, Scott Cook (Intuit founder) and Goodwater Capital. Brain builds computers that think. I provide leadership in the areas of operations, product, finance, customer operations and corporate strategy. Under my direction and guidance, I have expanded my team from 12 to over 300+ staff.
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Head Of Customer ExperienceOhmconnect Sep 2018 - Dec 2019Oakland, California, UsRestructured and extended a highly complex Customer Engagement environment (business to utilities to customers) to include customer journey visibility, greater resolution efficiency, and Voice of the Customer product improvements. Designed and authored a self-guided training program enabling rapid and successful offshore Tier 1 support team launch. Created user trend, root cause analysis capabilities, and a rapid response strategy for product testing and launch. -
Head Of Customer ExperienceIron Axis Aug 2017 - Sep 2018Created the Customer Support and Success framework from the ground up for a cryptocurrency secure wallet startup. Designed reference and advocacy solutions, defined customer lifecycle strategy, and defined customer journey interventions for increased renewal rates and churn reduction.
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Director Of Customer ExperienceStudyblue Jul 2016 - Aug 2017San Francisco, Ca, UsAuthored and executed strategy to build, hire, and lead a cross-functional team responsible for creating, developing, and evaluating new business cases to be adopted into the existing SAAS business model. Continued to manage the Support org while hiring and managing offshore development team. -
Head Of Customer OperationsStudyblue Aug 2014 - Jul 2016San Francisco, Ca, UsRecruited, trained, onboarded, and managed 50+ globally dispersed support agents. Supported user growth from 4.75 million to 15 million users, increasing CSAT from 15% to 90% during this time. Designed, implemented, iterated Customer Support Operations framework increasing weekly ticket resolution capacity by 39X at a cost savings of 430% below industry "cost per case" average.
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Social Impact EntrepreneurVarious 2003 - 2014Founded and Co-Founded 3 Impact Sector Ventures. Some highlights:￭ Created and launched a poverty alleviation movement across 130 Colleges in the US and Asia, resulting in user growth from 10 to 5 million members.￭ Strategic business development with 15+ organizations, including several occupying the Forbes 100 Largest Charities List. ￭ Created multiple staff development training programs resulting in training over 45,000 individuals.￭ Built international forum of 200+ Asian business executives, politicians, musicians, and actors creating new strategic cultural engagement models across South Korea, Hong Kong, and Taiwan.￭ Managed, mentored, and supervised over 120 paid and volunteer staff across multiple sites in the U.S., Canada, Hong Kong, Taiwan, Korea, and Malaysia.
Samuel L. Education Details
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University Of California, DavisMusic
Frequently Asked Questions about Samuel L.
What company does Samuel L. work for?
Samuel L. works for Brain Technologies, Inc.
What is Samuel L.'s role at the current company?
Samuel L.'s current role is VP of Strategy and Operations at Brain.Ai | Leading Strategy for AI Phone and Operational Excellence.
What schools did Samuel L. attend?
Samuel L. attended University Of California, Davis.
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