Samuel Carr Email & Phone Number

Plymouth, New Hampshire, United States

- Manage 12-16 student employees a semester, overseeing their customer service skill growth and assisting them with technical issues- Answer IT support questions from staff, faculty, students, and members of the public about a variety of services, including networking, account management, software usage, and hardware issues- Route and manage 50-60 tickets a day in tandem with three Help Desk teams to ensure the appropriate teams are working on issues and communicating the status to users

Provo, Utah, United States

- Created and maintained framework systems for survey solution development using GitLab and working in 10+ code repos for a variety of services, including front-facing and back-end services- Used JavaScript coding to make a library of specialized transformation functions for authors internally and externally to create automated survey and report transformations with 25+ functions and full unit testing- Maintained documentation using markdown on multiple frameworks to ensure clarity and create tutorials to ramp new authors on solution creation- Assisted 2-3 internal authors per week with JavaScript coding questions, specific resource creation, and framework issues- Worked fully remote with colleagues in Utah, Washington, and Dublin using Slack, Zoom, and Google Calendar to ensure timely and effective communication

Seattle, Washington, United States

- Collaborated with engineering teams to create customized survey and report projects for general users and specific clients, including 5 high-level clients and incredibly complex and sophisticated templatization- Worked with research specialists to create universal templates for easy access to high-level survey methodology, maintaining 50+ first-party templates and solutions for all Qualtrics users- Used JavaScript coding and Golang JSON templating to facilitate semi-automated creation and expand functionality of Qualtrics software

Provo, Utah, United States

- Created custom survey themes using HTML, CSS, and Javascript coding to allow clients to showcase their brand and style in surveys, usually working with over 100 clients every quarter- Assisted in creating and maintaining new default themes for all users including bug fixes and improvements for better data collection- Worked with other staff to coordinate updates both to general themes as well as specific code fixes for questions and surveys with urgent needs

Provo, Utah Area

- Assisted users using phone, email, and chat communication with questions about the product and troubleshooting issues and bugs to ensure optimal usage and experience- Oversaw 3 internal support teams for specific products or aspects of products, including training new staff and maintaining online support pages and internal documentation- Led training seminars for users to encourage use of more complex features and enable better survey building

Fort Collins, Colorado Area

Cognitive Neuroscience Lab of Dr. Carol Seger, PhD-Conducted cognitive experiments in the realm of categorization-Directed participants in the use of computer programs and facilitated the process of finding and fixing errors-Aided in data collection and compilation

Fort Collins, Colorado Area

The Adult Development and Aging ProjecT Lab under Dr. Manfred Diehl, PhD-Communicated by phone, mail, and email with study participants-Collected and compiled data for over 500 surveys into SPSS using Remark scanning software-Analysed data and presented it to colleagues and supervisors to aid in publishing results-Maintained computer systems and organized filing-Trained new team members on processes of data collection and compilation

Dublin, Ireland

-Assisted in CV writing and editing to aid people achieve employment-Reorganized and formatted the archive and operating databases in order to comply with data protection legislation-Worked with groups of 4 to 6 people to facilitate job searching, applications, and networking as well as enhance interview skills-Attended a Jobseekers course to experience the process of teaching the skills of job seeking and interviewing

Bachelor'S Degree, Psychology And Philosophy

Activities and Societies: University Honors Program, CSU Marching Band, CSU Symphonic Band, CSU Symphony Orchestra

High School Diploma

Activities and Societies: Marching Band, Concert Band, Jazz Band, National Honors Society, German National Honors Society