● Ensure that a high level of professional rapport is developed and maintained with all customers● Follow up on all customer enquiries information and direct customer to the correct DHL department where further information is required● Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.● Maintain a thorough knowledge of all departments, DHL network, products and services so customers are provided with accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.● Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect AirWayBills thus offering DHL’s most suitable service to customers.

--- Using applications like EDMS (Export Data Manifest System), NPTS (Network Proactive Tracking System), DCVS (Data Capture Validation System), SAM (Service Audit Module) and SCL (Shipment Query Language to update/re-validate, change shipment amount, Product code etc.--- FSDC Compliance (Full Shipment Data Capture)--- Same Day Manifesting for billing quality--- Billing Accuracy--- Postcode Compliance--- Scanning and Transmission of AWB's for billing--- GSOP (Ground Service Operations)

Preparing and handling documents (Invoice and Custom duties)Using the Nigerian Single Window Portal for foreign trade on www.trade.gov.ng to generate SDG (Custom duty to customers)Using Custom Tariff for Inbound shipments

Evaluate and grade students' class work, assignments, and papersCompile, administer, and grade examinationsInitiate, facilitate, and moderate classroom discussionsMaintain student attendance records, grades, and other required recordsPrepare course materials such as syllabi, homework assignments, and lesson planPlan, evaluate, and revise curricula, course content, and course materials and methods of instruction.Evaluate and grade students' class work, assignments, and papers Compile, administer, and grade examinations Initiate, facilitate, and moderate classroom discussions Maintain student attendance records, grades, and other required records Prepare course materials such as syllabi, homework assignments, and lesson plan Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.Skills: Classroom Management · Lesson Planning · Educational Technology · Coaching.

Evaluate and grade students' class work, assignments, and papersCompile, administer, and grade examinationsInitiate, facilitate, and moderate classroom discussionsMaintain student attendance records, grades, and other required recordsPrepare course materials such as syllabi, homework assignments, and lesson planPlan, evaluate, and revise curricula, course content, and course materials and methods of instruction.