A talented CCNP, CCNA, MCP and ITIL certified IT professional. A Network Engineer with expertise gained from IT background in Network, Desktop and Remote support roles. Experienced in ensuring near-zero downtime. Analyzing, troubleshooting and resolving hardware, software, network (and other IS-related) problems, working to deadlines. Resilient, even under pressure. Ability to work alone or with team (with key impact). Excellent verbal and written communication skills. Keys Technology platforms: Cisco, HP and RiverbedA good technical knowledge and understanding of LAN, WAN, MPLS, Wi-Fi, VPN, SD-WAN and few other Telecoms components and issues, as well as extensive experience in the planning, developing, installing, configuring, maintaining, supporting and optimizing IS / Telecoms systems and communication technologies. Always seeking to implement cost-saving solutions for my employer.

Receiving incidents from IT users, making attempts to resolve both 1st line and 2nd line related IT issues within a limited time frame.

The first point of contact IT suport Analyst for all users in the company, attending to various Hardware and Software related issues.