Samuel Afolabi Email & Phone Number

Has there ever been a time when receiving customer service felt more like a collaboration than a transaction?Not only has customer service been a career, but also deeply embedded in the culture. As a committed customer care representative with 2 of experience in the B2B, SaaS, and PaaS sectors, providing great satisfaction for customers is about more than just helping them fix problems; it's also about building lasting and memorable relationships and fostering success. I thrive at transforming ordinary encounters into worthwhile chances since I have a strong desire to satisfy customers and a natural talent for sales.Among my roles are:📍Enhanced Client Satisfaction: I have developed enduring relationships and encouraged client loyalty by constantly providing personalised and attentive service.📍Driven Sales development: I have successfully upsold and cross-sold solutions, which has contributed to revenue development, by utilising my expertise in customer demands and product offers.📍Streamlined Processes: I have put in place effective procedures and best practices that enhance customer satisfaction by reducing response times.🔧TECHNICAL TOOLS I WORK WITH🔨I am familiar with using the following tools: Zendesk, Fresh Desk, Hubspot, Slack, Microsoft Office 365, Google Suite, Zapier, Trello, Slack, Hubspot, Asana, Canva, Calendly, Zoom, Calendly, and Skype. I am also willing to learn any software that works well for your organization at a fast pace.Why hire me?✓ Ability to work under pressure.✓Customer-centric aimed at building long-lasting relationships.✓Ability to go the extra mile solving problems and escalating issues to the appropriate team. Let’s work together to turn every customer interaction into a success story.Kindly Send a DM or reach out via afolabi.samuel42@gmail.com

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  Obafemi Awolowo University

  Second Class