At the Visual Audit Center, I undertook a multifaceted leadership role, managing a team of 10 to ensure efficient, high-quality operations in family history record evaluation and submission. My core responsibilities included:• Leading a Team of Visual Auditors: Directed and motivated a 10-person team responsible for reviewing, analyzing, and submitting both oral and digital records, ensuring accuracy and adherence to quality standards.• Delegating and Assigning Tasks: Strategically allocated evaluated records among team members based on workload and skill, optimizing productivity and ensuring timely completion of tasks.• Technical Troubleshooting and IT Support: Acted as the first point of contact for resolving technical issues within the Visual Audit Center, maintaining smooth workflow and minimizing downtime.• Coordinating Logistics for Data Transfer: Managed the secure processing and shipment of pen drives to contractors, overseeing all logistics to ensure timely and accurate delivery.• Liaising with Country Operation Managers: Communicated regularly with Country Operations Managers across various regions, providing feedback and insights on submission quality, trends, and progress.• Monitoring and Tracking Record Submissions: Maintained a comprehensive log of all records submitted by Contractor Organizations, utilizing tracking systems to ensure traceability and accountability.• Collaborating with FamilySearch Headquarters: Engaged in consistent communication with FamilySearch HQ in the United States, providing updates and addressing any operational needs to align on project objectives and protocols.

• Review and submit evaluated records (oral and digital)• Communicate feedback with contract organizations on what is discovered in file reviews• Track and analyze reports• Listen, review and evaluate audio recording• Regular reporting to management and organization on individual progress and ROC results• Assist in various special projects for FamilySearch International in the Africa West Area• Attention to detail, good communication skills (English and French), internet search skills, and deductive reasoning• Support team members in analyzing issues with submissions• Train additional staff to fit role• Receive, prepare and ship packages• Contribute to process improvement for Africa region patron services

• Assisted in troubleshooting and maintenance of networks • Assisted in the provisioning of network infrastructure• Assisted in setting up CCTV cameras

• Trained customers on how to use the software provided by Turkworld IT solutions• Made sure all Turkworld IT solutions' software worked normally without errors.• Tested all software from Turkworld IT solutions to ensure the highest quality standards were met.

Provide technical assistance with computer hardware and softwareResolve issues for staff via phone, in person, or electronicallyLog bugs and enhancement requestsPerform hardware and software installations, configurations, and updates as neededResolve technical issues in a timely manner using available resources within the company