- Proficient in Power Platform development, including building custom applications, automating workflows, and creating dashboards.- Experienced in providing Power Platform, Dynamics CRM support, addressing technical issues, and enhancing user experience.- Strong troubleshooting abilities for system integration and configuration within Power Platform and Dynamics CRM.- Knowledgeable in utilizing Power Apps, Power Automate, and Power BI to optimize business processes.- Ability to collaborate with cross-functional teams to implement solutions that meet client needs.- Provided comprehensive support to clients through troubleshooting processes via phone, email, and chat, ensuring timely resolution of technical issues. - Monitored and tracked computer system issues, adhering to established timelines for resolution.- Escalated unresolved issues to relevant internal teams, including software developers, in accordance with standard operating procedures.-Took ownership of customer-reported issues, ensuring thorough follow-up and effective resolution.- Conducted research and diagnostics to identify solutions for complex system issues, delivering enterprise-level support.-Leveraged Remote Desktop Applications and help desk software, such as Microsoft Dynamics CRM, Microsoft Teams, AnyDesk to enhance support efficiency.

Provides support for top-of-the-line business applications from Microsoft, their partners, and their customers around the globe, including: Active Directory, Cloud Support Services, Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows (a next-generation software integration/automation). Also works as First-level Support Engineer who works directly with customers on cases, maintaining communication via phone, email, and remote support screen sharing. To resolve issues quickly, collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.

- Customer Assistance: Provide timely and effective support to customers through various channels (phone, email, chat, in-person).- Issue Resolution: Handle complaints and resolve customer issues efficiently, ensuring a positive outcome.- Product Knowledge: Maintain a thorough understanding of products and services to answer questions and provide recommendations.- Communication: Communicate clearly and professionally with customers, ensuring they feel heard and valued.- Feedback Collection: Gather and analyze customer feedback to identify areas for improvement in products or services.- Record Keeping: Maintain accurate records of customer interactions, transactions, and feedback.- Team Collaboration: Work closely with other departments (sales, technical support, etc.) to enhance customer experience and address customer needs.- Training and Development: Participate in ongoing training to improve skills and knowledge about products and customer service techniques.- Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty and repeat business.- Performance Metrics: Monitor and report on customer service metrics, such as response times and customer satisfaction scores.- Crisis Management: Handle escalated issues calmly and effectively, maintaining professionalism under pressure.

Computer Hardware/Software Maintenance, Customer Service/Support Engr, IT Infrastructure Technician, Technical Consultant.

IT Support Engr, Part-Time Staff/ Technical Trainer (Online collaboration using Microsoft Office Tools)C# Desktop Application Developer