Linux: Debian, Ubuntu, Centos.WebServer and DataBases: Apache, Nginx, MySQL, PosgreSQL.Continuous Integration and Continuous Deployment (CI/CD): GIT, Jenkins, Docker for the environment of dev, qa, demo, preprod, prod.Amazon Web Services (AWS): EC2, S3, CloudFront, Certificate Manager, Backup, IAM and other AWS services such Business Intelligence (BI): S3, Lambda, Glue, Athena, QuickSight.Helpdesk support for 20 employees in Israel, in France and in the USA.Project management for all company IT tools such as SalesForce CRM, AirCall (Phone System), Matrix Requirements (Application Lifecycle Management).Providing support and guidance to Quality Director.Prepare for and manage external audits with the notify body.Reports highlighting audit and areas that require improvement.

Operational management of the Operations department & Helpdesk team: composed of 8 employees in Israel and in France.Certification of the Quality Management System, based on ISO27001:2013 and ISO13485:2016for the SIVAN group in Israel and in France, for the SmokeCheck and MoovCare application(Medical Device CE).

Operational management of the Operations department & Helpdesk team: composed of 6 employees in Israel and France.• Deployment of applications. Participation in Sprints (Agile and Srcum methods).• Implementation of a monitoring under Zabbix for all the servers.• Script deployment with puppetImplementation and certification of a Quality Management System, based on ISO13485:2012, by the BSI notified body, for the SIVAN group.• Develop and implement ISO quality management systems. • Conduct internal audits to ensure compliance with ISO standards. • Lead continuous improvement initiatives to enhance quality and efficiency. • Train and mentor staff on quality management practices. • Prepare for and manage external audits. • Collaborate with various departments to ensure process compliance. • Analyze data to identify areas for improvement. • Develop and maintain quality documentation and records. • Ensure corrective and preventive actions are implemented effectively. • Monitor and report on key quality metrics. • Facilitate root cause analysis and problem-solving activities (CAPA). • Develop and deliver quality training programs. • Manage non-conformances and implement corrective actions. • Ensure compliance with regulatory and legal requirements. • Develop and implement quality policies and procedures.

Management of the development, integration, validation, certification, demo and production environments in Hosting Health Data (HADS) in France.Management of MySQL databases, telephony, network infrastructure (AD, DNS, DHCP).Virtualization Citrix Xen Server servers on Linux and Windows Server.Management of production BUG Level 3 in conjunction with the development and validation teams.

Microsoft Dynamics CRM (certified MB2-866, MB2-867 & MB2-868) and Sage CRM:• Hotline Level 1, 2 & 3: file processing in collaboration with the developers of FocusLive (subsidiary of Prodware) and the Microsoft and Sage editors.• Webinars animation for Microsoft Dynamics CRM 2011 and CRM 2013 products.

Operational management of the insurance mail department paper and digital flow composed of 25 employees.

Operations management for the Quality of the insurance mail department composed of 7 employees.

Quality improvement and optimization of processing times for postal flows.

Implementation of TPM (Total Productive Maintenance / Total Participative Management).