Samuel Appleton Email & Phone Number

Issy-Les-Moulineaux, Ile-De-France, Fr

As Head of Customer Success at Withings, I oversee the Withings customer success team, our partnerships, and the design of our implementation process for all Withings B2B health solutions. The customer success team implements HIPAA compliant solutions for remote monitoring programs, clinical studies, weight loss programs, disease prevention programs, and other health programs. I also focus on creating and improving processes with an emphasis on documentation, automation, and efficiency.

Issy-Les-Moulineaux, Ile-De-France, Fr

I work on the B2B Health Solutions team and am a member of the Health Business unit team. I manage remote monitoring programs, clinical studies, disease prevention programs and corporate wellness programs that all use smart devices to track health metrics. I serve as a liason between B2B customers, various internal teams and our French office. I am also responsible for software testing, technical writing and producing customer facing documentation for our wellness and remote monitoring software platforms. I also focus on creating and improving internal processes with a focus on automation and technology. Withings used to be owned by Nokia but the business was sold to an original co-founder of Withings. I currently work at Withings.

Wakefield, Ma, Us

I lead daily meetings in an agile/scrum format while coordinating the distribution of work to a team of eight people. My team consisted of Application Specialists, Technical Specialists and a Database Analyst. I am the main contact for all 20 hospitals that my company works with in the United States and Canada. I am a liaison for the Integration Development team in the US and our client base. I also act as a product manager by using Sales Force and Sharepoint to help facilitate knowledge sharing between all our offices around the world. I understand all aspects of the software. This includes how to build it, support it, HL7, VB6 and SQL.

Wakefield, Ma, Us

• Implemented Hospital EMR called MetaVision at Brigham and Women's Hospital in Boston Massachusetts.• Led Trainings on MetaVision to Doctor's, Nurses and Hospital personnel• Learned how to customize software using a GUI format• Liaison between US Support Team and Integration Development team in Israel• Wrote Interface and custom software solution specification documents • Experience with SQL• Experience working with HL7• Emergency phone calls for technical issues with software, medical devices and interfaces• The lead CAS for Brigham and Women’s implementation of MetaVision in their Operating rooms• Work with Nurses and Physicians in Operating Rooms and Intensive Care Units• Support software go-lives and upgrades as project manager• Serve as a resource application expert to support company sales and marketing personnel• Serve as an expert on customer facing training for the iMDsoft products, specifically on MetaVision Suite• Travel to hospitals to conduct onsite visits and address questions of physicians, nurses, IT/IS representatives on iMDsoft products• Run trainings in front of 5-15 people on how to use and customize the software• Assist in production of training materials• Sales Force, Trello, Sharepoint, Microsoft Dynamics, Microsoft 365

Boston, Massachusetts, Us

• Managed email box and handled phone calls• Managed 35-40 accounts • Gave weekly demo on how to use the Learning Management System• Supported organizations with their web-based training courses in PrecisionLMS that taught users how to use the CAD software ProEngineer.• Processed Sales requests• Oracle, Bugzilla

Boston, Ma, Us

• Account Management, Problem Solving, Customer Service, Phone Sales • Involved with the training of newly hired employees• Selected to “Escalated issues team” to mediate difficult customer situations• The only employee in my department who dealt with irate customers wanting to file a credit card dispute.

Bachelor'S Degree, Sociology

High School