A meticulous and organized individual Skilled at developing reports, analyzing data, and identifying solutions. Strong ability to handle complex projects. Innovative, creative, and willing to contribute ideas and learn new things.Provide first-level contact and convey resolutions to user's issues.Properly escalate unresolved queries to the next level of support.Track, route and redirect problems to correct resources.Update user data and produce activity reports.Walk users through the problem-solving process.worked on ticketing tools: Servicenow, Salesforce, Dynamics365. Cona ServiceNow.And Troubleshooting in SAP, PowerBI Gensys, o365 application support, and Various Coca-cola Applications.