Help Desk Administrator
Malvern, Pennsylvania, United States
• Provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk• Responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment• Responsible for end user support, license tracking, and performing PC maintenance, upgrades and configurations• Monitors and responds quickly and effectively to requests received through the IT helpdesk• Provides helpdesk support and resolve problems to the end user’s satisfaction• Modifies configurations, utilities, software default settings, etc. for the local workstation• Utilizes and maintain the helpdesk tracking software• Assists with on-boarding of new users• Documents internal procedures• Monitors Service Desk for tickets assigned to the queue and process first-in-first out based on priority• Ensures each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment• Installs, tests and configures new workstations, peripheral equipment and software• Maintains inventory of all equipment, software and software licenses• Performs timely workstation hardware and software upgrades as required• Runs diagnostic programs to resolve problems• Resolves technical problems with Local Area Networks (LAN), Wide Area Network (WAN), and other systems• Maintains a high level of confidentiality• Demonstrates and promotes Meridian Bank’s Core Values: Our Partners, Our People, Our Bank and Our Communities.