Samuel Banks Email & Phone Number

Atlanta, Ga, Us

Development of strategic partnerships to bring housing to homeless Veterans.

Lead clients in the transformation of their business to an automated business.

Atlanta, Ga, Us

Strategic sales, partnerships, information exchange, development of partners and pathways to success.

New York, New York, Us

Started ReachTV with Lynnwood Bibbens to roll out the first ever entertainment network for people on the go in airports and hotels. Successfully rolled out 87 airports, international locations to surpass CNN within a year of startup.

Us

Strategic repositioning of the brand, new market development, strategic partnerships, new revenue modeling, growth development.

Philadelphia, Pennsylvania, Us

Founded the first-ever statewide sponsorship of the 511 traffic advisory service saving 50+ jobs and decreasing traffic congestion.

No

Created website usability and business effectiveness testing and strategy.Performed program management through maintaining all product schedules, negotiating resource utilization across organizations and effective communication through reporting.Successfully rolled out next generation .NET enterprise product (RTIConnect) for largest Restaurant Company in the United States RTM.Managed project plans for a flag ship enterprise .NET product, RTIConnect and facilitated customer negotiations in product deadlines.Managed customer relations with largest restaurant company in the United States; RTM Restaurant Group.Developed policies, procedures and performance support to produce a finalized, detailed set of new business policies, business procedures, user procedures, and reference material to foster sustainable mechanisms for learning and product development.Founded successful Quality Assurance organization which serves all corporate needs, product deliverables and increases customer service.Performed business risk analysis of all projects using latest customer feedback data, current issue analysis and cost/impact examination.Created dynamic status reporting website to communicate project timelines, current deliverables, detailed issue analysis, process documentation repository, research results and current ROI on all projects.Created a workforce transition plan for Client Support and Development organizations to integrate with the new Quality Assurance organization.Facilitated efficient, effective communication in technical terms with architects, developers, support organizations and senior management.Developed organizational Impact Analysis of impending change in process and technologies; documented strategies and action plan.Developed corporate wide training program for new processes/tools implementation and roll out.Created EDI testing infrastructure.

Atlanta, Georgia, Us

Performed program management through maintaining all project schedules, negotiating resource utilization across business units and effective communication through reporting.Created and implemented training transition plan for sustainable continuous process improvement.Defined clear guidelines and expectations for deliverables to meet and exceed corporate IT objectives.Established certification standards, procedures and processes for world-wide migration of Windows 2000 Servers and server based applications.Developed test automation using Mercury Interactive Winrunner/TestDirector, custom DOS scripts, and windows scripting host.Architected test lab and designed methodology for implementation of test procedures.

Evaluated company websites and provided feedback on usability, functionality, business application and customer usage. Performed program management through maintaining all product schedules, negotiating resource utilization across organizations and effective communication through status reporting.Established QA standards, procedures and processes for entire life cycle of InstallShield Software Corporation's consumer products: www.digitalwizard.com, www.akamai.com DigitalWizard and Updates.DigitalWizard.com.Managed multiple technical and process related assignments concurrently.Facilitated effective interactive communication with software programmers, customers, senior management, program management and marketing.Implemented UML development process.Provided all levels of technical and quality assurance advice to coworkers, reports and users.Implemented Capability Maturity Model® (SW-CMM®) process thus reducing development cost.Facilitated business relationships between InstallShield Software Corp. and Dell Corporation, LogicGear and WatchFire, which resulted in new business relationships.Conducted load testing of www.digitalwizard.com, updates.digitalwizard.com and their backend technologies; XML, Nokia firewall, IIS5, SQL, and throughput from ISP AT&T. Utilized Astra LoadRunner, DOS batch files and Microsoft Stress Test.Negotiated Service Level Agreements for a strategic partnership with Akamai Technologies.Created performance/load testing processes and test cases for COM objects, ASP, XML, SQL architectures. Created automated XML testing architecture that ran overnight to provide daily results.Created security-testing process that revealed critical liability issues for InstallShield.Created automated TSL scripts using Winrunner and ADDT (data-driven).Tracked in code to closure thus lowering the percentage of bugs found in Beta to below 0.01%.

Cincinnati, Ohio, Us

Developed usability evaluation for all client websites. Directed strategy for roll out of new websites using cutting edge technologies.Drove product release cycles through effective project management, communication and integration of tools and processes.Interacted effectively with software programmers, users, senior management, program management and marketing.Implemented Extreme Programming model reducing time to market by 20%.Hands on management, testing and release of the following websites: www.law.com, www.escout.com, www.dodge4.com, www.ftd.com, www.law.com, and other charity websites.Trained and managed team of seven test engineers for Engineering department. Created security-testing processes that reduced 100% of the bugs in deployment/delivery.Drove product releases on NT and Solaris environments automated web testing technologies.Traveled to customer sites to deliver presentations and oversee deployment.Coordinated with other managers to improve business process.Ran performance scalability testing using LoadRunner, Webbench, and custom Java serverlets.Ran interoperability testing with WAP, AOL 3-5, IE 3.02-5.5 Beta, Netscape 4.05-6.0 Beta, MSN, Neoplanet, Macintosh, Red Hat Linux, and Windows 95-ME, Windows NT 4.0-2000.Created automated TSL scripts using Winrunner and VB script in Windows. Created bug tracking system and tracked bugs in code to closure.

Round Rock, Texas, Us

Created website testing strategy to integrate with Dell IT Assistant (Dell’s self help technology for severs and PC’s).Drove product release cycles through effective project management, communication and integration of tools and processes.Facilitated effective Supply Chain Management testing of product tracking, packaging, and shipping.Trained and managed team of seven test engineers for Engineering department.Hands on management, testing and release of the following products: Dell PowerEdge 8450, PowerEdge 4400 PowerEdge 6400, Dell OpenManageTM PowerSuites for Veritas® Backup ExecTM, Dell OpenManage PowerSuites for Computer Associates® ARCserve®, PowerVault 650F, PowerVault 630F, Dell IT Assistant.Ran Microsoft Windows Hardware Compatibility List (HCL) test certification for the following Microsoft products: Microsoft Windows Terminal Server, and Enterprise editions, Microsoft Cluster Server, Microsoft Windows® 2000 Server, Microsoft Windows 2000 Advanced Server, and Microsoft Windows 2000 Datacenter, Server.Established new industry benchmarks for Dell PowerEdge 8450 and received Network Computing - The 50 Best Products of the Year: 2000 Well-Connected Award, Enterprise Server category and SAP Sales & Distribution (SD) 4.6C Standard Application Benchmark Rates Top-Performer Dell PowerEdge 8450 award. Managed a team of test technicians for the Enterprise System Test group. Ran FCC compliance and ANSI/UL Standards tests. Created security testing architecture for system test see below. http://www.dell.com/us/en/biz/topics/security_home.htmSupervised system test of Enterprise servers and server systems. Developed automation, test plans and new test processes.

Santa Clara, California, Us

Worked to improved reliability of remote access.Maintained and monitored knowledge solutions database for customers.Monitored errors, user issues and resolved to closure.Fixed issues with the following technologies; dial-up, ISDN, telnet.Worked on a team with Information Security to study intrusion detection and reliability of remote access to Intel’s network.

Santa Clara, California, Us

Developed Intel initiative for Information Technology to create tools to enable employees to resolve their own technical issues termed “Self Help model” and lower the TCO (Total, Cost of Ownership.)Interacted effectively with software programmers, users, senior management, program management and marketing.Developed, maintained and monitored knowledge solutions database for worldwide customers.Operated within budget.Trained and managed team of seven test engineers for Engineering department.Developed self-help website with interactive aspects i.e. movies, trouble-shooting tree, Java, Active-X, batch file fixes, real time technical information.Saved Intel $5 million dollars per year.

Santa Clara, California, Us

Supported Intel’s world-wide supply chain management initiative using SAP.Participated in the design and development of worldwide training courses and US specific documentation for Intel migration to Windows NT 4.0, Exchange/Outlook, Office 98 and SAP.Operated ITF Lab in meeting deadlines for PC platform validation of Intel standards.Maintained and monitored knowledge solutions database for customers.Resolved 100% of mission critical issues on mainframe production systems.Wrote testing procedures.Monitored errors, user issues and resolved to closure.Provided second level support as a Windows NT specialist.Designed training processes for Intel’s worldwide migration to Windows NT 4.0/Office 97/Outlook & Exchange.Worked with VP of IT to develop corporate video demo of remote administration methods used at Intel for presentations in Germany, France, Japan and the United States.

Developed, maintained and monitored knowledge solutions database for customers.Configured multi-protocol networks integrating Sun OS, MAC, Windows 3.11 and Tandems. Configured and tested firewall.Monitored errors, user issues and resolved to closure.Performed Tandem system evaluation and load balancing of customers systems.

Bachelor'S Degree, Business Administration And Management, General

Business/Commerce, General