Samuel Bean Email & Phone Number

London Heathrow Airport

London Heathrow Airport, England, United Kingdom

Responsible for the entirety of on the day operations at London Heathrow for British Airways. Ensuring departure and arrival schedules are delivered, with any issues being solved with the best customer proposition whilst also ensuring operational integrity. On the day indirect responsibility of up to 1000 BA staff, whilst also dealing with multiple GSPs and 3rd party suppliers, namely in the catering, fuelling and cleaning sectors.

London, United Kingdom

Responsible for up to 150 staff, including 10 supervisors, on any given shift. The operation involves delivering and managing cargo movements between multiple collection points and aircraft side at Heathrow Airport, completed through use of multiple types of specialist vehicles and processes. Dealing with multiple stakeholders including:- Heathrow Airport Limited- Airlines (British Airways, Iberia, Are Lingus) and their respective GHA.- Royal Mail, Worldwide Flight Services, DHL, CFL- Baggage, Loading, Engineering and Ground Ops- Internal Sales, Recovery and Planning- External maintenance providersCargo includes Animals, DG, Medical and AOG (Aircraft on Ground) shipments, which is planned using the network of British Airways, Iberia and Aer Lingus. All whilst being handled through CAA regulations and fit to fly procedures.Direct management duties involve the full recruitment cycle, from interview to dismissal whilst working in a heavily unionised environment. Accident investigation, performance reviews, absence management and staff recognition are also part of the wider function undertaken.

Hemel Hempstead, United Kingdom

Responsible for six supervisors and up to eighty warehouse staff on any given shift. Operation involved the receipt, pick, load and dispatch of M&S, Debenhams and Tesco products. Responsibilities included:- Daily operation planning- Control of eight tip and reload docks- External stakeholder negotiation (both client and supplier)- Trade Union interaction in both employee and business contexts- Recruitment / Staff management / Disciplinary and Investigation experience

Barnsley

Responsible for up to 80 professional drivers, serving over 100 stores on any given shift. Duties include; trip planning, vehicle servicing, accident investigation, driving infringements and daily administration, all whilst abiding with strict Government regulations and restrictions.

East Midlands Airport

Working on the frontline of the operation, responsible for handling customers shipments and ensuring that they make their appropriate connection on-time.Supervising an offload point, responsible for five staff.ULD loading and offloading - including customs procedures and low value bag breakdown.

Heathrow Airport, London

Working directly for the Process Improvement Manager, I was involved in many projects and departments to help improve operations within the facility.Projects include:Customs Hold Shipments - Working with UKBF to improve efficiency.GEMBA & First Choice Improvement InitiativesTrack & Trace of urgent/missing shipments - Working for the customer - Improving company image.Running LHR shipment Autosort - Trained as operator of the £8m sorting system.System scanning errors - designing and implementing fixes to cause minimum impact to operations.Showing improvements in company KPIs through lean house processes, impacting on-time deliveries and hence benefiting the customer experience.One week spent in Brussels, assisting with the opening of a brand new operational hub.

Bath, United Kingdom

I was a member of the bar team at the Hare and Hounds Pub, and was responsible for providing drinks when orders were placed, both from the bar and through food orders. I was involved in stock management as well as cash handling, allowing me to diversify my skill sets.

Bath, United Kingdom

In this role I managed the engineers’ schedules, ensuring they were in the right place at the right time, and meeting their targets. I also booked appointments and repairs for customers, as well as dealing with requests and complaints.

Bath, United Kingdom

I was responsible for clearing invoices for ordered parts, as well as ordering new parts for tradesmen. Once these products arrived, I was responsible for making sure that the engineer came to collect the part to complete the job it was required for.

Bristol, United Kingdom

I was responsible for a group of marshals at the pursuits centre and it was my responsibility to ensure that customer parties, varying in size from 10-60 people, had an enjoyable time. It was also my role to make sure strict safety regulations were adhered to by leading and enforcing customer briefings.

Bachelor’S Degree, Air Transport Management, First Class Honours

Activities and Societies: 1st Team Men’s Lacrosse

Level 3 Extended Diploma, Uniformed Public Services, D* D* D*

Activities and Societies: Ten Tors - Silver Route Team Leader