Offered technical consultancy and solutions to enterprise clients, ensuring seamless platformdeployment. Facilitated collaboration with sales teams to deliver tailored technical solutions andfostered cross-functional innovation.-Analyzed business requirements to design scalable IT solutions, enhancing operational efficiencyand meeting organizational needs.-Provided expert technical guidance and consultation to enterprise clients, advising on businesstransformation solutions and ensuring successful deployment and management of platforms.-Collaborated cross-functionally to develop and share best practices, driving continuousimprovement and innovation within the organization.

Monitored and analyzed SLAs and OLAs, identifying areas for service delivery enhancement. DevelopedKPIs, optimized processes, and produced detailed reports for senior management.-Monitored SLAs and OLAs to ensure compliance and adherence to agreed-upon service levels.-Analyzed reports and dashboards to assess service delivery performance and identify areas forimprovement.-Developed performance metrics and KPIs to measure service delivery efficiency.-Collaborated with stakeholders to review SLAs, identify gaps, and negotiate revisions to meetbusiness objectives.-Led initiatives to optimize service delivery processes through data analysis and stakeholderfeedback.-Prepared and delivered regular reports and presentations on service delivery performance to seniormanagement.-Supported Sales teams in technical requirement gathering, solution recommendations, and onboarding of new customers.-Conducted on-site inspections and investigations, including surveys, in-depth walkthroughs, anddocumentation of existing conditions.-Provided hands-on technical support to aid clients in integrating systems with services.

Conducted statistical data analysis and designed performance measurement systems. Monitorednetwork performance, provided insights, ensured compliance, and resolved GPON customer issues.-Coordinated statistical data analysis and designed performance measurement frameworks.-Monitored network performance and provided statistical reports for real-time and historical data.-Identified trends and areas for improvement based on performance analysis and providedactionable insights.-Ensured compliance with regulatory requirements and industry standards.-Managed and troubleshooted incidents for GPON Customers, enhancing service reliability andcustomer satisfaction.

Created and maintained web applications using HTML, CSS, JavaScript, and CMS platforms.Collaborated with clients to design scalable solutions and improve website performance through SEOand Google Ads campaigns.-Developed and maintained web applications using HTML, CSS, JavaScript, and CMS platforms.-Collaborated with clients to design and implement scalable solutions to improve customerexperience.-Monitored and improved website performance through SEO and Google Ads campaigns.

Assisted in daily customer services activities at the bank.