- Monitor day-to-day finances and P&L sheets; manage all financials (labor, COGS, overhead, etc.)- Proactively make day-to-day decisions to ensure maximum operational efficiency, quality guest experience, and minimize costs- Incorporate new marketing and sales strategies to obtain greater market share through menu creation, brand development, social media marketing, and grassroots marketing (community-oriented events, sponsorship of local organizations, etc.)- Oversee all departments (Dish-tank, Bar, Coffee, Kitchen, Servers, Expo, and occasional music) while maintaining quality assurance and quality control throughout the restaurant- Train and incorporate constant learning initiatives through pre-shift and post-shifts meetings with full staff (up to 12 on shift at a time) to reach and maintain KPI’s- Maintained a 4.7 Google Star Rating (over 110 reviews); maintained a server average tip of 22%; increased server tip average by 4% through training to focus on guest experience- Maintained 80% staff retention after shift in management; employed 6 new staff members and trained 3 additional staff cross-departmentally- Increased alcoholic beverage sales by 300% within the first 2 months through simplification of menu and server-initiative strategies - Increased weekend revenues by 50%; weekly revenues by 20%- Increased average gross profit margins of alcoholic beverages from 42% to 83% through cost analyses and correcting menu price points- Increased table turnover time by 36% through server training and incorporating structural streamlining - Reduced food output time by 68% through menu reduction and operational changes in BOH operations- Reduced food costs by 30% through reducing inventory waste and establishing stricter food preparation policies- Reduced labor cost by an average of 12% through better workforce planning and scheduling

- Increased average gross profit margins by 27% within the first year- Increased overall annual sales by nearly 100% in 2 years- Increased average ticket sales by 267% - Trained, hired, and set standards for staff in all departments- Increased individual daily sales by 10-14% through better event planning- Oversaw 7 departments (bar, food, sound engineering, marketing, security, maintenance, and music)- Organize events and band booking, actively making schedules for a minimum of 10 bands per week- Manage financials and payroll; created and manage P&L sheets - Created and use an inventory management spreadsheet to track exact costs of all liquor products

- Assisted in building the company from the ground up, developing costs, service fees, and other fundamental business operations- Developed innovative and low-cost marketing tactics (some costing less than $50 over a month with over 6,000 impressions)- Incorporated numerous avenues of marketing including social media, digital marketing (SEO), event marketing, community-oriented marketing, and email marketing- Recruited team, interviewed over 30 individuals, managed and trained 4 marketing interns, 1 social media intern, and 10 drivers- Ran new-employee orientations and team-building exercises with management and front-line employees- Managed any HR-related tasks, such as solving any customer issues (over 6,000 unique customers), manage/develop schedules for employees, and payroll- Generated over $47,000 in sales over 8 months (Average order approximately $20)- Developed, negotiated, and oversaw company contracts with strategic partners of the company, employees, and any other affiliates

As a Barista, I served up to 300 customers a day in the #1 coffee shop in Athens, Ohio in a highly competitive market (7 competitors within a 1 mile radius). Through my customer interactions, I incorporated up-selling techniques to increase my shift sales by 1.5-2.5% and the overall daily sales by up to 1.5%. In addition, through my analysis of the business's process model, I made an impact through operational suggestions, which saved the company over $10,000 per year.For the Marketing Assistant position, I established the first marketing strategies for Donkey Coffee and Espresso in its 16 years of business. Through this, I developed a variety of marketing strategies to target our primary market. Through my suggested strategies, we have recognized an approximate 30% return rate on coupons through grassroots marketing tactics.

I assist, incorporate, and offer recommendations for a recently new (opened in March 2018) barbershop in a highly competitive environment (4 primary competitors within a 1 mile radius). I work with the owner and another business partner to establish a budget, estimate our market reach, and incorporate numerous pull strategies to bring customers in the door. Furthermore, I establish relationships with other local businesses as a liaison to effectively market our business to the general population in a seasonal market. Additionally, I offer new and innovative ideas that are cost effective (budget of $1,000 with a desired market reach of 20,000) and have the greatest impact. I work without supervision to design new flyers, incorporate marketing strategies, and communicate with businesses in the city of Athens to create our professional and personable brand.

- Adapted to cultural norms and overcame language barriers with clients and students of other cultural backgrounds; worked directly with administrative staff of Ktima Gerovassiliou (one of the top 100 wineries globally)- Researched and analyzed the imported Greek wine segment of the U.S. wine market to determine market share and potential- Developed brand of the Greek wine industry to effectively penetrate U.S. market

I offered suggestions to redevelop the brand and created marketing strategies to effectively promote the casual fine-dining restaurant. I worked with the two owners along with the bar manager/head chef to establish a strong brand that people will recognize. One primary brand incorporation was with the menus, which were redesigned to better represent consistency and branding with the restaurant.I work in a slightly competitive environment (3 primary competitors with established brands). With a limited budget (less than $500), I incorporated pull strategies focusing on discounts and PR to the target market.

Escorted prospective students and families to on-campus tour describing each establishment and point of interest with little to no supervisionMonitored activities during campus tour ensuring compliance of regulations and safety practices is in orderCommunicated on an interpersonal level with prospective students and familiesRepresented Ohio University as inclusive and involved where students receive a unique educational experience

Managed finances and controlled financial decisions; achieved the expected 3 months summer office salesRecruited team, interviewed over 200 individuals, managed 47 sales representatives and 4 receptionistsDeveloped and appointed 3 sales representatives to assistant managers, trained entire team, ran team meetingsTrained in interpersonal communication, time management, and communication through sales and management conferencesMaintained effective advertising and marketing performance that helped generate salesIdentified problem areas providing appropriate corrective actions

A top sales representative in Dayton, Ohio office (office ranked #1, 2013-2014 in the U.S.)Performed and generated exceptional sales results through in-home demonstrations and direct salesAttended professional training conferences through-out Midwest region