Developed strategies and provided education across all organizational levels to enhance service culture. Acted as a patient and family advocate, facilitating improved communication, operational efficiency, and customer satisfaction.Responded to inquiries regarding patient care policies and treatment, working with hospital and clinic departments to achieve satisfactory outcomes.Served as an advocate for patients and families, enhancing communication, efficiency, and customer satisfaction across the facility.Provided leadership in developing, implementing, and evaluating service initiatives to improve patient experience.Utilized Patient Experience (PX) feedback and CAHPS/vendor data to drive care improvements and develop best practice solutions across the organization.Presented competency training on patient satisfaction at service meetings, including SIOP events, Patient Advisory Council, and New Employee Orientation.Evaluated and updated education programs for patients, families, physicians, and staff to ensure alignment with a patient-centered care culture.

Responsible to drive and foster a culture of service excellence while standardizing, monitoring, measuring and improving the patient experience throughout the organization.Communicate with senior leadership and committee members to establish standards for patient andcustomer contact.Taught training programs on Patient Experience & Safety to all incoming staff.Interacted directly in person or by phone with patients on their needs, complaints, or staff interactionsCollaborated and led multiple committees throughout the organization.Assisted, Debrief, and guided staff during difficult situations with patients and customers.

Developed and maintained effective relationships with various leaders in the community for purposes of youth-focused outreach programs.Communicate effectively with students, parents, and community members about scheduled trips, events, and information via social media, phone calls, or in person. Designed and implemented multiple curriculums about the foundations of social and emotional development; successfully executed it to 500 middle school and high school students.Collaborated with community members in the planning and execution of multiple community events including fundraisers, activities, and events for students and other community members to participate in through the yearly budget of $10,000.Oversaw IT related responsibilities; including programming computers, troubleshooting technological issues, and assisting with network configurations and installation.

Offered technical support to customers to determine their needs and then provide proper recommendations to solve their technology problems.Exceeded sales and customer services Key performance indicators while in the positionSupported customers in offering technical solutions by translating complicated ideas into understandable concepts, resulting in high levels of satisfaction.Accomplished technical classes/training about current and previous technological advances.Preformed engaging and informative call-ins and live chat about technical difficulties with customers

Oversaw and mentored college-age students during their 6-month schooling by engaging with them within the classroom and managing a small group on a regular basis regarding their progress.Conducted a wellness check, counseling, and creating enjoyable inclusive group activities for studentsParticipated in various lessons and guided the class through different topics.Educated students about cultural studies in relation to the place, culture, and people they will encounter during their school's international trip.Collaborated with coworkers daily to communicate and plan initiatives, programs, and upcoming events.

Led a team for a summer camp crafted for nationwide student groups to learn about community service internationally and locally by developing all summer events, curriculum building, and handling the department budget of $25,000 for a summer camp.Spearheaded the department in the planning and development of week-long trips in the Orlando area for various middle and high school groups from across the country. Designed and managed all inbound group arrivals and departures, accommodation, and transportation with all relevant leaders.Maintained the given amount by effectively keeping track of what was being spent and accounted for. Collaborated with local outreach teams already taking place in the Orlando area. To provide opportunities to serve within community BBQ, nursing home visits, and local clean up projects.

Establishing relationships/networks by Identifying opportunities to influence public perception through online audience engagement.Implemented scheduling, content strategy, and execution of YouTube, Instagram, and Facebook posts.Updated and maintained the organization's main website via Wix or SquareSpace.Engaged with audience on multiple social media platforms, with a combined total of 75,000 followers.

Collaborate with led teacher and parents on a regular basis regarding student progressFacilitated a variety of learning activities throughout the day, and adapt the instructional curriculum as necessary to meet special education guidelines.Perform record-keeping duties associated with the classroom which included any special requests, a summary of the day's activities, and any disciplinary action.Completed required ChildCare qualifications, such as CPR, First Aid, and other safety training courses.