• Provided mentorship to five personnel ensuring increases in promotion and retention.• Effectively enabled customer satisfaction by tracking and maintaining security clearance status for over 1000 personnel, and ensured personnel were able to attain a security clearance.• Expertly utilized technical skills in Microsoft Office to establish and maintain databases to track the status of training of over 1000 personnel.• Analyzed over 3000 intelligence reports to produce over 500 intelligence products and briefs for supervisors.

• Effectively adapted to unexpected changes and quickly and efficiently changed courses of action with minimal notification.• Communicated effectively with customers, identified and efficiently supported customer needs.• Provided leadership to two personnel, provided training and mentoring, and fostered a positive work environment through collaboration among team members.

• Efficiently managed appointments for four senior employees.• Answered phones and responded to customer questions effectively.• Proficiently utilized Microsoft Office to complete clerical duties and organize information.