• Responsible for development of entity resolution platform with the intention to replace complex legacy system • Helped lead Python adoption effort to convert existing tools, streamline software stack, and enhance ability to respond to security mandates• Collaborated with Canadian and UK business units to implement entity resolution platform• Empowered Canadian and UK IT to support their own implementations of the entity resolution platform. Volunteered to work onsite with UK to help international development teams• Developed ETL processes and workflow solution in bash and JavaScript responsible for feeding billions of records across multiple data sets into an identity resolution system• Trained operations team members to support and expand upon ETL processes• Redesigned and coded processes for client identity keying, decreasing effort required for new client on boarding• Enhanced proprietary ETL software by writing C libraries to expand file format and processing compatibility• Coded and helped harden proprietary database system, NoDB, a technology used for conducting intelligent parallel searches of data sources• Implemented data standardization and normalization processes• Performed system administrative duties on development RHEL clusters as needed

• Provided onsite support for 170 end users between two clients • Trained call center on client specific procedures and troubleshooting techniques• Managed Active Directory accounts and Exchange mailboxes• Assisted development team with building client reporting system using SQL Server Reporting Services• Migrated client intranet page to Microsoft Office SharePoint Server 2007• Reported system issues, outages and project updates to clients on a monthly basis

• Maintained hardware and software on approximately 40 end-user machines • Installed, configured and maintained PCs, servers and office equipment • Managed application releases, patches and installations• Managed user accounts, software licensing and IP addressing• Provided front-line support for all technical issues, leading problem analysis and problem resolution• Analyzed system failures and corrected identified errors

• Provided Louts Notes technical support • Performed account creations, deletions, and quota management• Installed Lotus Notes and related software, upgraded users from version 5.10 to 6.5.5 and resolved issues with the Lotus Notes clients• Created end-user databases and set up proper access control policies• Trained ten help desk students to support Lotus Notes