Samuel Chidester Email & Phone Number

United States

Bellevue, Washington, United States

Sell Samsung mobile products and services in a Best Buy retail storeMaintain professional interaction with both customers and Best Buy employeesMeet or exceed personal sales goals on a monthly basisEngage with customers by courteously welcoming and offering assistanceDirect customers by escorting them to Samsung displays; Educate yourself on the needs of the customer and suggests products to fit those needsAdvise customers by providing information on Samsung products and both Samsung and Best Buy servicesHelp customers make selections by building customer confidence in their purchasesAccurately document and report salesContribute to team effort by accomplishing related results as neededResponsible for accurately tracking and communicating all activity to Retail OperationsEnsure Samsung branded devices are cleaned thoroughly, well-organized, displays/devices are functional and presentable at all timesComplete display resets upon request and during launches of new exciting devicesResponsible for submitting all paperwork completely and accuratelyPerformance Measurements:Regular and prompt attendanceMeet established monthly/weekly sales quota/goalsCustomer/client satisfaction based on rejection percentage and substantiated complaints

Bellevue, Washington, United States

As the Geek Squad Manager, I am responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service). I am accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.Key responsibilities:Manages the day-to-day operations of the Precinct including scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets.Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement.Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP.Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct performance and overall Services revenue.Manages the entire store operation while acting as Manager on Duty including:Monitor sales activity, employee productivity, merchandising standards, customer service, and processing.Provide direction and management authorization as needed.Resolve complex client/customer issues.Review/generate management reports as needed.Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold.Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines.

Bellevue, Washington, United States

CIA Senior Agent is an expert in the fulfillment of Geek Squad services. They are responsible for training and coaching agents to repair and service in accordance with Geek Squad's high standards and Best Buy's Customer promise. The CIA Senior Agent leads a team of Geek Squad Agents in the Precinct and acts as a role model in performing repairs and services. They inspire a world class Client experience and provide motivation that enables exceptional business results.At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.Key ResponsibilitiesHelps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Assists Geek Squad Manager or independently assigns staff for client assistance, diagnosis, repair, service, and follow up.Communicates department goals and other pertinent company information to members of the Precinct in a clear, accurate, and timely manner.Works with clients directly to ensure staff is assisting customers with service and repair issues while achieving department goals. Handles escalated client service issues.Provides ongoing coaching and acts as consultant to Precinct Agents and other store personnel as needed to achieve goals and high standards of customer service.

Bellevue, Washington, United States

The Microsoft Expert is responsible for delivering an end-to-end Microsoft Experience across all aspects of the Microsoft ecosystem. This role will achieve sales targets in revenue, margin, and solutions within the Microsoft ecosystem. This role ensures that no customers are ever left unserved or underserved, providing velocity, full-service, and solutions support to customers in the Microsoft ecosystem. Works closely with other employees to demonstrate, promote and sell a variety of exciting Microsoft assortment in and across the store to ensure customers end-to-end needs are met. The Microsoft Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations.The Microsoft Expert is Microsoft and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value. When not actively working with a customer, the Microsoft Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Microsoft ecosystem with sales consultants throughout the store.

Bellevue,Wa

Provide exceptional customer service to Geek Squad customers, both in-store and over the phoneDiagnose technical issues with a variety of products, including computers, tablets, phones, gaming systems, home theater equipment, and moreExplain complex technical concepts in an easy-to-understand manner for customersAssist customers with product setup, installation, and troubleshootingUtilize Geek Squad tools and resources to provide accurate solutions to customer inquiriesProvide recommendations on additional services or products that may be beneficial to customersMaintain up-to-date knowledge of current technology trends and productsFollow all company policies and procedures when interacting with customersParticipate in ongoing training sessions to stay abreast of new technologies and productsMonitor inventory levels and order supplies as neededEnsure store is clean and organized at all timesAssist other team members with tasks as needed

Seattle, Washington

provide world class customer service, repairing relationships with Microsoft., and making fans of Microsoft. Troubleshoot client devices, install new hardware in client devices, train clients on how to use M365, and do workshop classes on Microsoft products.

University Village 0013

having meetings to determine what needs to change in the store, and planning of events with the managers and community development specialist.

Greater Seattle Area

preforming world class customer service to every customer that walks in our door, perform Workshops and personal trainings for customers, Work at high fast paced sales. Empowering every customer, and creating fans of Microsoft.

Alderwood Mall

Ensure a signature experience for every guest that visits our LEGO stores by greeting every guest in your location, performing all cash register functions and portraying a professional, gracious, friendly and engaging manner at all times (80%)Provide a clean, safe and visually stimulating environment by performing daily cleaning duties, maintaining store displays and learning and executing LEGO Brand Retail visual standards (10%)Safely and efficiently operate the store stockroom as you assist in the receiving of merchandise, maintain the stockroom to LBR standards, know and abide by all safety regulations and notify management of potential shortage situations (10%)Deliver inspirational retail experiences built on LEGO Brand valuesThe LEGO® Group is a family-owned, international business and collaboration shapes everything we do. It’s all about a shared vision to launch inspiring products that will shape the future of play. You’ll be part of a uniquely creative organization that gives you the freedom to make a real impact on our performance — and have fun while you’re doing it. LEGO Brand Retail strives to foster relationships with our guests that transcend generations and are as timeless as the products we sell.

Alderwood Mall

Assist the store management team in supervising all store activities as well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or return.

Kent,Wa

Moving, setting up, and testing lighting, sound, props, and other equipment according to set requirements.Building sets and performing a variety of backstage and maintenance tasks.Assembling equipment and support structures and breaking them down when the show is over.Making set adjustments when necessary.Inspecting lighting, sound, and other equipment, and ensuring that everything is plugged into the correct power source.Assisting performers with wardrobe changes and other miscellaneous tasks.Ensuring all signs or banners are put up inside and around the production venue.Sweeping the stage between shows and removing any backstage waste products.Running errands when required and constantly expanding your skillset.

Lynnwood, Wa

Self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment.Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyleServe as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothingAssist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures