Samuel Cho Email & Phone Number

Boston, Ma, Us

QA Architectural Design• Presented on QA architectural vision and improvements and provided steps for resolution• Improved coding practices and implemented standards to provide excellent and reliable code from 30+ failures to fewer than 10 failures per full suite run• Doubled UI test coverage with Playwright automation within 2 months• Assumed Github Repo Admin duties and implemented required branch protection and codeowners• JIRA Admin to create new boards and implement workflow processes for fixing flaky tests and hardening QA suite• Implemented snapshot suite for css tracking• Training fellow engineers on playwright coding best practices• Code reviewed and provided feedback for 95%+ of the code that is merged into QA suite• Increased coverage of elements on pages from 2% to >95%

www.samcho.coach

Pittsburgh, Pennsylvania, Us

• Conducted automated testing of native mobile application on various platforms (iOS, Android, Web) to ensure optimal performance, usability, and reliability. • Led testing project on rapidly-evolving web application, automating back-end tests within 3 hours• Directed comprehensive feature testing and regression for two million user web application, ensuring functionality and performance• Created automated testing infrastructure for big-data ETL application through RSpec, Ruby Cucumber• Automate REST API tests with Postman through command-line integration with Newman, Bash Scripting• Integrate and test AWS architecture, including S3, Lambdas, SQS, Dynamo DB, RDS• Design and execute manual testing suites for regression• Build and maintain docker images and containers and deploy through CI/CD pipeline to Kubernetes, EKS• Participate in planning and grooming for excellent project, epic, and story management

Pittsburgh, Pa, Us

•Led testing project on new module on preexisting software, including designing and implementing test plans•Automate regression tests through Selenium Webdriver in Java using TestNG•Script automated tests in TestComplete in JQuery•Perform manual software testing on lab inventory product•Transitioned product from waterfall to agile methodology and conducted scrum master duties to improve SDLC•Collaborate with product managers and developers to maintain high levels of communication•Create and manage iterations, user stories, and test suites in Microsoft TFS as Scrum Master, execute SQL queries

Houston, Texas, Us

• Perform manual software validation and verification• Design test plans, test scenarios that adhere to system requirements• Collaborate with developers and product managers to suggest functional enhancements in Agile and Scrum environment• Identify, analyze, and document defects through JIRA, Confluence projects• Implement UI automation with TestComplete for server-side applications for regression testing

Houston, Texas, Us

• Create SQL queries to Oracle, MSSQL databases to generate reports on student demographics, transcripts• Manually test new application add-ons and functionality and develop bug reports in JIRA • Perform user acceptance testing for document enhancement software for universities• Work with DBAs and developers in Ellucian Banner, Datatel Colleague, Jenzabar to implement new transcript software• Design templates with HTML5, CSS• Compile C programs for virtual print driver using gcc, Visual Studio• UNIX shell scripting, PL/SQL scripts to update databases• Assimilate and develop technical documentation and assistance for non-technical clients

Santa Ana, California, Us

•Maximize up-time and provide technical support for 50 small-medium sized businesses, multi-campus schools, and medical practices•Troubleshoot Windows systems, including domain controllers, exchange servers, application servers, Hyper-V servers, and client workstations•Manipulate Cisco, Fortinet, and Sonicwall firewalls and troubleshoot network connectivity•Create Group Policies for printer installation scripts, folder redirection, restricted groups, automation policies •Configure local and off-site backups and disaster recovery for mission-critical servers•Assist in configuring RDS servers, site-to-site VPN, sFTP, SSL certs•Manage users, groups, and permissions through Active Directory, Microsoft Exchange, Skype for Business•Create knowledge bases and provide monthly trainings for fellow technicians and newer hires•Maintain excellent client relations and assist in site surveys to onboard new clients•Automate monitoring reports through N-Able Network Operations Center (NOC)•Manage data center for servers and networking hardware, including superb cable management and parts replacement

•Created agendas/training programs, individually trained, and collectively managed 14 junior lab consultants to perform hardware and software troubleshooting for the UC Berkeley Haas Business School’s 358 undergraduate and 252 full-time MBA students (the role of junior lab consultants specified in the section below).•Supervised the overall customer support process of the lab; assisted the department’s IT Director Phil Mahoney by recommending tech-support strategies, policies, and procedures by identifying problems and evaluating outcomes.•Performed the duties that are equivalent to those of first-year hires, such as performing ram memory upgrades and graphics card replacements, managing maintenance requests, creating a database of service requests, setting up Cisco VPN, manipulating the active directory, backing up student hard drives, and mapping network drives.

Us

• Chef de partie for 2 Michelin-starred Italian restaurant• Worked first and second course, pantry for charcuterie, tartares, carpaccio, budinos, sformatos• Pastas, including gnocchi, tagliatelle, farfalle, lasagne, cannelloni, ravioli, pappardelle• Assist in pastry for semifreddos, genoise sponge, chiffon, panna cotta, sorbet

• Working knowledge of pasta (tagliatelle, gnocchi, cannelloni, farfalle, ravioli etc)• Working knowledge of charcuterie (pancetta, sausage, prosciutto, etc., various dry cures and brines)• Sauces• Whole animal butchery

• Prep work for savory and pastry at Chez Panisse, a world-renowned restaurant that has been ranked one of the top 50 restaurants in the world by Restaurant Magazine for 7 consecutive years.• Prep and line duties with cakes, doughs, tarts, galettes, gelée, mignardise, crèmes, syrups, and sauces

•Administered technical support regarding the installation, maintenance, and repair of lab computers, printers, scanners, projectors, and other hardware systems under the supervision of the senior lab consultant.•Provided in-person software assistance with various user programs such as the Microsoft Office Suite 2003-2013, configured account with Microsoft Exchange and Outlook, set up routers and Windows firewall, assisted with Adobe Photoshop, and InDesign; was promoted to senior management position the following year.

Washington, Dc, Us

•Worked with the American Red Cross San Jose Division in teaching and certifying students in CPR, First Aid, and AED (Automated External Defibrillator) use.•Mentored youth in volunteering and Red Cross procedures in fire safety, poison safety, and natural disaster services; created filing system for cases that involved Red Cross assistance (family displacement from fire, and natural disasters)