Samuel Cho Email & Phone Number

Boston, MA, US

• QA Architectural Design
• Presented on QA architectural vision and improvements and provided steps for resolution
• Improved coding practices and implemented standards to provide excellent and reliable code from 30+ failures to fewer than 10 failures per full suite run
• Doubled UI test coverage with Playwright automation within 2 months
• Assumed Github Repo Admin duties and implemented required branch protection and codeowners
• JIRA Admin to create new boards and implement workflow processes for fixing flaky tests and hardening QA suite

www.samcho.coach

Pittsburgh, Pennsylvania, US

• Conducted automated testing of native mobile application on various platforms (iOS, Android, Web) to ensure optimal performance, usability, and reliability.
• Led testing project on rapidly-evolving web application, automating back-end tests within 3 hours
• Directed comprehensive feature testing and regression for two million user web application, ensuring functionality and performance
• Created automated testing infrastructure for big-data ETL application through RSpec, Ruby Cucumber
• Automate REST API tests with Postman through command-line integration with Newman, Bash Scripting
• Integrate and test AWS architecture, including S3, Lambdas, SQS, Dynamo DB, RDS

Pittsburgh, PA, US

• Led testing project on new module on preexisting software, including designing and implementing test plans
• Automate regression tests through Selenium Webdriver in Java using TestNG
• Script automated tests in TestComplete in JQuery
• Perform manual software testing on lab inventory product
• Transitioned product from waterfall to agile methodology and conducted scrum master duties to improve SDLC
• Collaborate with product managers and developers to maintain high levels of communication

Houston, Texas, US

• Perform manual software validation and verification
• Design test plans, test scenarios that adhere to system requirements
• Collaborate with developers and product managers to suggest functional enhancements in Agile and Scrum environment
• Identify, analyze, and document defects through JIRA, Confluence projects
• Implement UI automation with TestComplete for server-side applications for regression testing

Houston, Texas, US

• Create SQL queries to Oracle, MSSQL databases to generate reports on student demographics, transcripts
• Manually test new application add-ons and functionality and develop bug reports in JIRA
• Perform user acceptance testing for document enhancement software for universities
• Work with DBAs and developers in Ellucian Banner, Datatel Colleague, Jenzabar to implement new transcript software
• Design templates with HTML5, CSS
• Compile C programs for virtual print driver using gcc, Visual Studio

Santa Ana, California, US

• Maximize up-time and provide technical support for 50 small-medium sized businesses, multi-campus schools, and medical practices
• Troubleshoot Windows systems, including domain controllers, exchange servers, application servers, Hyper-V servers, and client workstations
• Manipulate Cisco, Fortinet, and Sonicwall firewalls and troubleshoot network connectivity
• Create Group Policies for printer installation scripts, folder redirection, restricted groups, automation policies
• Configure local and off-site backups and disaster recovery for mission-critical servers
• Assist in configuring RDS servers, site-to-site VPN, sFTP, SSL certs

• Created agendas/training programs, individually trained, and collectively managed 14 junior lab consultants to perform hardware and software troubleshooting for the UC Berkeley Haas Business School’s 358 undergraduate.
• Supervised the overall customer support process of the lab; assisted the department’s IT Director Phil Mahoney by recommending tech-support strategies, policies, and procedures by identifying problems and evaluating.
• Performed the duties that are equivalent to those of first-year hires, such as performing ram memory upgrades and graphics card replacements, managing maintenance requests, creating a database of service requests.

US

• Chef de partie for 2 Michelin-starred Italian restaurant
• Worked first and second course, pantry for charcuterie, tartares, carpaccio, budinos, sformatos
• Pastas, including gnocchi, tagliatelle, farfalle, lasagne, cannelloni, ravioli, pappardelle
• Assist in pastry for semifreddos, genoise sponge, chiffon, panna cotta, sorbet

• Working knowledge of pasta (tagliatelle, gnocchi, cannelloni, farfalle, ravioli etc)
• Working knowledge of charcuterie (pancetta, sausage, prosciutto, etc., various dry cures and brines)
• Sauces
• Whole animal butchery

• Prep work for savory and pastry at Chez Panisse, a world-renowned restaurant that has been ranked one of the top 50 restaurants in the world by Restaurant Magazine for 7 consecutive years.
• Prep and line duties with cakes, doughs, tarts, galettes, gelée, mignardise, crèmes, syrups, and sauces

• Administered technical support regarding the installation, maintenance, and repair of lab computers, printers, scanners, projectors, and other hardware systems under the supervision of the senior lab consultant.
• Provided in-person software assistance with various user programs such as the Microsoft Office Suite 2003-2013, configured account with Microsoft Exchange and Outlook, set up routers and Windows firewall, assisted with.

Washington, DC, US

• Worked with the American Red Cross San Jose Division in teaching and certifying students in CPR, First Aid, and AED (Automated External Defibrillator) use.
• Mentored youth in volunteering and Red Cross procedures in fire safety, poison safety, and natural disaster services; created filing system for cases that involved Red Cross assistance (family displacement from fire.