Samuel Cornick Email & Phone Number

With nearing 10 years of experience in the gas industry, I have dedicated my career to enhancing customer satisfaction and driving operational excellence. Currently, as a Customer Specialist responsible for the East of England, I excel in leading complaint handling performance, customer satisfaction and ensuring compliance with guaranteed standards of performance against regulatory measures. My journey from entry-level positions to a senior role has equipped me with a robust understanding of the utility industry, enabling me to lead teams that consistently meet and exceed regulatory and business targets.I am passionate about a customer-centric culture and continuously challenging myself to achieve. My skill set includes:- Service Delivery & Customer Service with a proven track record in delivering exceptional customer experiences and maintaining high service standards.- A strong ability to communicate effectively with stakeholders at all levels, with collaboration and understanding.- Data & Business Analysis - Proficient in analysing data to identify trends, inform strategic decisions, and drive improvements.- Leadership Experience - leading teams with a focus on performance, motivation, and development.- Stakeholder Engagement being skilled in building and maintaining relationships with key stakeholders to ensure alignment and satisfaction.I am always looking for new challenges and opportunities to leverage my expertise to drive customer satisfaction and operational success in the gas industry.