• Updated store technology for critical updates and launches as Technology Lead.• Installed, maintained, troubleshooted, and repaired computer systems while adhering to standards.• Promptly diagnosed and resolved technical hardware and software issues to minimize disruptions.• Effectively escalated situations to ensure the continued functioning of essential business processes.

• Managed Windows Server environments for 5,000+ local and remote users, ensuring adherence to organizational standards and security protocols.• Collaborated with project managers and senior administrators to implement secure network infrastructure additions and remediate security vulnerabilities.• Tested and integrated hardware and software, executing corrections as needed.• Identified and escalated incidents to ensure timely resolution by routing them to the appropriate team.