Samuel Cox Email & Phone Number

London Area, United Kingdom

Alongside leading a team of Relationship Managers and their assistants, the role has responsibility for leading the Banking Control and Operations team who maintain and improve the department's front office processes and associated key controls; the Lending Oversight team who maintain and improve lending processes and operate key lending controls as well as undertaking QA on regulated lending; leading the front office approach to the ownership, utilisation and improvement of both the department's data and data culture; and working closely with the Head of Banking on Banking Strategy and Performance. The role has a key focus on process improvement to support a first class customer experience, through simplification, automation where appropriate, and better use of data and data insights, as well as colleague and system improvement, whilst also working closely with the bank's transformation programme.

London, England, United Kingdom

Banking Segment Lead responsible for both founding and also developing the strategy of this private banking segment. Responsible for a team of 8 Relationship Managers and their Assistants, as well as also being involved in a range of strategic projects across the banking department including future planning, process change, people leadership & development and a data led strategy including using data science insights. The role involves stakeholder management and liaison across all areas of the bank.

A successful business developer and networker, responsible for a relatively focused portfolio of HNW/UHNW customers. A focus of delivering customer service excellence as well as growing the relationships with those customers, and seeking new opportunities from a network of professional intermediaries. Responsibility for a small team of relationship managers and their assistants, as well as credit oversight and delegated credit authority.

Kent

Executive Mba

Business Economics, Economics

Education record