IT professional with over 3 years of experience providing excellent customer support to business users. Internally driven to succeed with a focus in performance-oriented business. Proficient in project management, leading teams of more than a dozen successfully implementing all goals. Highly organized and effective at troubleshooting technical issues within Windows and vendor applications. Graduated Virginia Tech Magna Cum Laude with a Bachelor's Degree in Business Information Technology with a concentration in Operations and Supply Chain Management.