Provide technical assistance to users experiencing problems with the online travel program,Ensure travelers adhere to guidelines set by DLMS-7 Travel Management and the Federal Travel Regulations, Provide step by step assistance to users unfamiliar with the travel program,Perform testing of upgrades to the travel program,Assist with transition to new EGov Travel system contract, Audit and process travel expense vouchers submitted by DOL travelers to ensure compliance with DLMS-7 and Federal Travel Regulations,Provide EGov Travel training classes for new travel program users,Assist with the implementation of A-123 testing to ensure compliance and internal controls over a specific Federal financial system,Assist with the development of a Department wide EGov Travel compliance review programTroubleshoot errors and system problems reported by program users,Act as the lead employee on the help desk ,Analyze help desk data and submit weekly report detailing the top issues reported by users,Research and resolve payment issues reported by DOL travelers,Act as the liaison between the DOL help desk staff and the technical help desk of the travel program provider,Provides ADA Compliance 508 testing, Provide training on ADA Compliance 508 software,

Provide technical assistance to users experiencing problems with the online travel program,Provide step by step assistance to users unfamiliar with the travel program,Perform testing of upgrades to the travel program,Audit and process travel expense vouchers submitted by DOL travelers,Lead training classes for new travel program users,Troubleshoot errors and system problems reported by program users,Act as the lead employee on the help desk ,Analyze help desk data and submit weekly report detailing the top issues reported by users,Research and resolve payment issues reported by DOL travelers,Act as the liason between the DOL help desk staff and the technical help desk of the travel program provider,

Performed extensive internet research on telecommunications companies, Responsible for familiarizing new & potential customers with dial around compensation, Provided technical assistance to customers with the installation, use & troubleshooting of our exclusive software, Analyzed & edited dial around reports for our customers, Researched and resolved customer problems & issues, Assisted State Payphone Associations with the deduction of member's dues,Maintained dues deduction database, Maintained ACH database for new and existing customer base, Notified customers of rejected ach transactions,Researched and resolved any payment issues by reviewing current and past reports, Contributed to our quarterly newsletter,Responsible for issuing ach and check payments on a quarterly basis using Great Plains software,Performed a quarterly mail merge and sent invoices to carriers each quarter,Research and resolve bad address issues

Reviewed, assessed and reported loss potential in client accounts,Retrieved and responded to voice mail messages left by CCNow clients and their customers, Tracked and documented message volume using an Access database,Provided troubleshooting and assistance with basic HTML code problems and inquiries at clients' websites, Resolved issues for both customers and clients initiated by phone and email,Researched and evaluated the integrity of websites displayed on our client list,Created standard responses to frequently asked questions, Assigned to handle and resolve the problems of "difficult" customers and clients,Assisted prospective customers and clients with product information and website navigation, Worked with clients to maintain the professional relationship between them and CCNOW, Ensured that our clients complied with the policies, procedures and requirements set by CCNow, Communicated with the clients who failed to adhere to our policies