Samuel Dawson Email and Phone Number

Support Analyst looking into 1st, 2nd and Service Delivery in Life cases which come into the service desk.Dealing daily with a wide range of issues from password resets to assisting processing extracts on NHS servers to generate appointment reminders and patient experience SMS.Daily monitoring of a number of NHS trusts to ensure messages and services are running efficiently and there are no issues.Dealing with N3 connections and accessing servers to monitor tasks being processed and manually processing and fixing extracts to ensure continued day to day business operations.Dealing with a wide range of customers from ward staff to Trust management in supporting Portal, Letters, Patient Experience and Appointment SMS.Looking to develop further into more challenging roles and broaden my current skill set.

Dealing with Support issues - 1st, 2nd and 3rd line and being the main point of contact for IT and Technical Issues.Development of basic HTML, CSS and management of Filemaker databases in use at the company. Day to Day operations of finding, documenting and resolving issues with Filemaker databases for users and also development of solutions to reduce daily operation tasks by automation or creating efficiencies.Daily confirmation of backups and security.Identify incidents and seeing if there are higher level issues which could be causing issues and solving these.General Hardware and Software maintenance and improving workstation computers for users maximum efficiencies.Creation of new user accounts and email addresses and training on use of the Office 365 platform.Using google AdWords and Analytics to increase business outreach and visibility for marketing. Also using Facebook Ads and creation of adverts using Photoshop and other Adobe Creative Cloud apps.

Stock Reduction Processes Low LiningStock CountsPrice ReductionWastage Shrink InvestigationWorking for Tesco was initially a student job to support my studies through sixth form and through university. This quickly became an interest of mine and gained an interest in the flow of stock throughout companies on a large scale and also from a small business perspective. I enjoy working for Tesco as it is a challenging environment where there is a lot of responsibility within the role.

Search Engine OptimizationMarketingGoogle AnalyticsGoogle AdWordsSocial MediaGeneral IT Support

Garden Maintenance Cleaning Patio's and FlaggingTree Cutting and MaintainingLitter Picking