Samuel Day Email and Phone Number

Owned the Internal Engineering & Logistics plan across the UK – including budgeting, customer journey development, workload planning, colleague training.Responsibilities:• Lead and manage a team of mobility engineers and delivery crews to deliver high-quality solutions to our clients.• Define & own the operation plan – including department processes, lines of communication & feedback – ensuring customer focus, sales success & right – first time task activity.• Lead the in – store & field – based workshop teams ensuring sales success vs target. • Design & Implement projects relating to new revenue, new business process & customer journey.• Being the Head of Department of 3 locations. 1 Warehouse in Newport and 2 in Bristol.• Manage relationships with TPL’s.• Stay up to date with emerging trends and technologies in the mobility industry.

Working as Project Lead on numerous business cases, supporting both Oak Tree Mobility and theirsister company Middletons. Designed & delivered the strategic New Product Line & Repair plan across Middletons 18 stores in the UK.Responsibilities:• Create the critical path for the role as it was the first in the business.• Designed & Project Managed the end-to-end delivery of In Housing Engineering & Logistics project.• P&L & budget responsibility; including cost control and sales margin.• Plan and execute the whole restructuring of sku’s down to the manufacturing of each product line

Led the first Customer Service Team in the business as it was previously under joint management with OTM, overseen a whole CRM change will ensuring the clients we given a minimum call wait time of 6 seconds, while ensuring all 97% of calls were answered.

Training staff whose role is to provide high quality customer service to customers to ensure smooth flow of inquiries and complaints through effectively managing a team made up of customer service workers.

Helping organizations find the right person for a particular role. Working to fill staff vacancies by researching potential contacts, interviewing candidates, and building a network of top-tier talent within their industry.

Working on the shop floor, Being in constant contact with the customers and staff. Responsible for ensuring all staff give great customer service as well as monitoring the financial performance of the store.