Experienced professional with a proven track record in customer success and sales.Currently dedicated to helping clients at WorkRamp implement a culture of learning and growth at the core of their business. Beyond my professional endeavors, I'm a lifelong music enthusiast who's taken it a step further by launching Conscious Sound Presents, a small concert promotion venture.
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Account ManagerWorkrampDenver, Co, Us -
Client Outcomes ManagerWorkramp Apr 2024 - PresentSan Francisco, California, Us -
Customer Success Manager Ii (Smb/Mm)Deel Jan 2024 - Apr 2024San Francisco, California, UsResponsible for:- Managing a book of 70+ accounts, totaling over 7.1 MM in ARR. Accounts range from small, founder-led start ups to large enterprise organizations with 2,000+ employees. - Main point of contact for clients, focusing on driving adoption, account growth, and overall customer satisfaction with Deel's product line. Also serve as a point of escalation for any issues requiring internal coordination to resolve. -
Customer Success Manager I (Smb/Mm)Deel Feb 2022 - Jan 2024San Francisco, California, Us -
Client Service PartnerBloomberg Industry Group Jun 2021 - Feb 2022Arlington, Va, UsResponsible for:- Management of over 300 Bloomberg Law and Tax Accounts. Primary point of contact for clients; conducting product training, renewal calls, and handling overall maintenance of account health. - Engaging with clients to drive product adoption and usage of the platform. - Identifying strategic upsell opportunities within existing client base to increase revenue. Total upsell generation of over $80k in H2 of 2021. -
Client Service AssociateBloomberg Industry Group Nov 2020 - Jun 2021Arlington, Va, UsFounding Team MemberAssisted in building out functionality for: - Territory Management- Renewal Outreach Cadence- Client engagement best practices.Was also a member of the Bloomberg Law Help Desk during this time, responding directly to customer inquiries and resolving their issues with the platform. -
Bloomberg Law Sales AssociateBloomberg Industry Group Jun 2020 - Nov 2020Arlington, Va, Us -
Senior Associate, Higher EducationHanover Research Jan 2020 - Jun 2020Arlington, Va, UsResponsible for:- Prospecting into large research institutions (+ $200 million in total revenue per year) and identifying contacts at various colleges that could utilize Hanover’s services. These contacts most often were high level academic officers and marketing administrators. Institutions I booked meetings with include: U of Alabama, Brown, U of Florida, Purdue, Notre Dame, Tulane, and U of Washington, among many others.- Using strategies such as cold emailing and dialing to conduct outreach towards these prospects and working with my director to establish territory strategy for outreach. Responsible for maintaining and building out my own sales pipeline.- Leveraging prospecting points to add value and assist potential customers in understanding how they can best utilize Hanover’s unique services. -
Associate, Higher EducationHanover Research Jul 2019 - Dec 2019Arlington, Va, Us -
Im Sports Student DirectorThe College Of Wooster Aug 2018 - May 2019Wooster, Oh, UsResponsible for:- Handling Social Media profile of IM sports.- Establishing schedules for all teams in various leagues.- Collaborating with our 2 other student directors on ways to increase student participation and introduce various sports to beginners.- Hiring and distributing hours for referees and managing the field during IM athletic events. -
Intramural Sports RefereeThe College Of Wooster Nov 2016 - May 2019Wooster, Oh, UsResponsible for refereeing both IM Flag Football and Basketball games, as well as assisting the head of IM sports in scheduling and obtaining field/court time. -
Program AssociateOsgood Center For International Studies May 2018 - Aug 2018Washington, Dc, UsResponsible for:- Attending various think tank events and panels (at CSIS, New America, Brookings Institution, etc.), as well as Congressional Hearings relating to various areas of US political interest on behalf of the Osgood Center. - Developing relationships with experts and leaders in fields related to my research and other topics of interest in Washington. - Writing 1 to 2 page professional briefs on the content discussed during these panels and hearings to provide concise, detailed information to my supervisors.- Meeting as a full staff and within small groups multiple times per week to focus on professional development, writing skills, and various tasks that need to be accomplished for Osgood Center educational programs. - Assisting in the facilitation of the Osgood Center’s various summer educational programs for both American and Foreign students. Summer 2018 Programs include the annual Summer Symposium on Foreign Policy, as well as an experiential learning program “TCU Honors in DC” hosted in conjunction with Texas Christian University Honors College. - Summer research focus concerns US/Latin American relations, specifically as it relates to immigration policy. -
Lacrosse Director, Bunk CounselorCamp Caribou May 2016 - Aug 2017Camp Counselor/Lacrosse Coach from June 2016-August 2016. Returned Summer 2017 as director of the Lacrosse program. -Established curriculum and direction of the Lacrosse program for the summer.-Fielded and coached teams to compete in the Central Maine Camp League (CMCL), winning both the U15 and U11 divisions.-Worked on camp-related projects throughout the summer to improve camper experience, specifically as it pertains to the lacrosse program.-Managed the implementation and instruction of hour-long practice sessions and elective periods, overseeing a staff of two other counselors and up to 40 campers per session.-Ensured the physical and emotional well-being of the campers who resided in my bunk.-Involved in daily planning and collaboration with other counselors to create various activities and group exercises.-Gained valuable customer service experience through working with parents and camp leaders to come up with specific plans of action for children requiring extra attention.-Received one of 12 counselor of the week awards within a staff of over 200. (2017 Summer) -
Project InternPmic Incorporated Dec 2015 - Jan 2016Mclean , Va, Us-Responsible for data collection relevant to critical impact study-Accredited with assisting on delivering study which was featured in a Washington Post article titled “The Defense Secretary Wants His Scientists to Travel. They’ve Been Grounded by Bureaucracy.” -
Summer Content InternPromatcher Jul 2015 - Aug 2015-Worked as a content/product intern, assisting with creating new sales and website strategies for generating revenue.-Wrote articles and frequently asked questions on various home improvement topics to add to the site content.-Met with team leaders to help come up with more effective ways to market the company through the internet.-Collaborated with fellow workers on enhancing the usability of the web site and made suggestions for its design.-Gained experience in Search Engine Optimization; specifically use of Google Adwords.
Sam D. Education Details
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The College Of WoosterPolitical Science; Philosophy And History Minor -
Mclean High SchoolOrganizational Leadership
Frequently Asked Questions about Sam D.
What company does Sam D. work for?
Sam D. works for Workramp
What is Sam D.'s role at the current company?
Sam D.'s current role is Account Manager.
What schools did Sam D. attend?
Sam D. attended The College Of Wooster, Mclean High School.
Who are Sam D.'s colleagues?
Sam D.'s colleagues are Holly Wood, Vina Sita Ramayanti, Samantha Popcke, Fiona Medaris, Sean C., Ben Truong, Atila Sabo.
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