• Supporting the enterprise through moderating crisis events. • The purpose of Incident Management is to help engage support teams and work through identifying an immediate fix and help mitigate impact. • I also helped with identifying full impact and root cause through monitoring tools such as Splunk and App Dynamics.

• Develop and manage business continuity plans and crisis management plans for each of our managed sites. • Facilitate business calls for mass outages or crisis related events, such as site closures or network failures. • Bridge the gap between the business and IT support teams through written and verbal communications.

• Analyze and evaluate real-time data for business operations to identify trends and manage performance.• Communicate findings with leadership, providing recommendations to help improve performance results. • Organize and lead discussions with various key-players in Workforce Management and Business Operations.

• Provide technical assistance to agencies through troubleshooting system and network related issues for internal and 3rd party software. • Initiate, escalate and resolve problem tickets and service requests. • Utilize internal and external knowledge base to research problems and provide potential solutions.

• Examined and graded large Maps-related data sets and identified patterns through different projects, such as Search and Navigation. • Served as the primary point of contact for the Search and Navigation function. • Developed new processes and improved existing ones by identifying weak points in training programs such as the length of the process and lack of collaborations between teams.

While working as a research assistant, I was paired with a graduated student to assist with coding through thousands of lines of political information. Every line was to be categorized as either policy based or not. Lines that were considered lines of policy were to be numbered according to the Policy Agendas Project Dataset and Codebook. I was also responsible for my own individual research, focusing on the National School Lunch Program and its impact to childhood health.