Assisted customers in selecting appropriate rental vehiclesbased on their needs and preferences.Handled customer inquiries, complaints, and requests in aprofessional and timely manner, ensuring customer satisfactionby exceeding KPI's from 50 chat support per day to 72 chatsupport per day, recording the highest rentals of over 170 vehiclewhich boosted revenue significantly.Processed rental agreements, collected payments, andmaintained accurate records of transactions.Mastering comprehensive knowledge about productCollaborated with the operations team to ensure smooth vehiclerental processes and resolve any issues that may arise.Provided guidance and assistance to customers regarding rentalpolicies, procedures, and vehicle features.As an Executive Assistant, I provided comprehensiveadministrative support to the CEO, including managingcalendars, scheduling meetings, writing minutes andcoordinating travel arrangements.Prepare and edit correspondence, reports, and presentations,ensuring accuracy and adherence to company standards.Supervised the Staff on behalf of the CEOMaintain confidential files and records, exercising discretion andconfidentiality at all times.Act as a liaison between executives, departments, and externalstakeholders, facilitating effective communication andcollaboration.

Generated leads and converts them to salesI collaborated with my team to initiate and manage marketing(offline and online) strategies that align with organisation goalsleading to over 150 customers at the launch of the website in amonth.Designed and implemented social media strategy to align withbusiness goals which have increased followers from 90 to 500+followers in 4 months organicallyCreated and posted engaging reels on Instagram with over 12+reach, views, saves, and shares.Increased impression from 1500 to over 41,000 under 3 months.Led my team in running an ad campaign with over 100,000impressions and 184 conversions within 7 daysSet specific objectives and report on ROI.Generated, edited, published and shared engaging content daily(e.g. original text, photos, videos, animations).Through a unique set of strategies that I introduced, we were ableto reduce the high rate of refunds and poor customer serviceissues by 90% through survey, feedback, repackaging and followups, fast response, and racking immediately after the order isplaced.Communicate and engage with followers and customers,respond to queries promptly, problem solve, and monitorcustomer reviews.Oversee social media accounts’ design (e.g. Facebook, Twitter,Instagram, Linkedin and timeline cover, profile pictures).Create and edit videos and voiceover contentsSuggest and implement new features to develop brandawareness, like promotions and competitions.Social Media Manager Apr 2019 - Oct 2020Dunamis-Cognitio, United KingdomOptimized social media pages and technologyCreated and posted engaging content that converted potentialcustomers to saleWrote marketing copies and articles for a website that led to2302 visits the website for the first timeDesigned and implemented the social media marketing strategyacross all platforms, Instagram, Facebook that aligns withbusiness goals and content calendarMultitasked as customers

Promptly responded to over 9000 inbound and outbound calls,queries, emails, chats messages with the use of Frontier andAircall CRM to manage customer interactions and ensuringcustomer satisfaction and lead retention.Optimizing operations for maximum efficiency and exceeded myKPI's in profits by booking over 6500 appointments within a year.Proactively resolving customer inquiries, complaints, andescalated issues in a professional and efficient manner toprevent lead loss.Facilitated digital or phone-based payment collection andsending initiated quotes and populated shopping carts tocustomers.Demonstrating strong understanding of product, customerneeds, providing timely advice on tire selection based onindividual requirements and online reviews.Collaborated with cross-functional teams to ensure customersatisfaction and retention.Maintained detailed records of customer interactions andupdated customer profiles in the CRM system.Coordinated with technicians and provide information ondispatched appointments, product logistics and delivery towarehouse locations, enhancing operational efficiency.Regularly reported to management on operational effectiveness,enabling swift corrective action.Provided administrative support by verifying and capturingpayments, processing returns, and sending invoices to B2Bcustomers for payment.