Samuel Duprey Email & Phone Number

Austin, Texas, United States

Providing international support across a US and Geneva based team. Hardware provisioning and inventory management. Coordination with purchasing teams for delivery of hardware and inventory updates. Software, and application access troubleshooting from levels 1-3 across Windows, MacOS, and Linux Ubuntu laptops within a Jumpcloud IDP environment. JIRA administration with project and customer facing account updates. Cloud access management across the software sweet with RBAC and IAM focused needs as team continue to emerge and grow.Syncing cross functional team within the organization for onboarding support and updates to new roles, whether remote or physically in person. Skills: Project Management · Linux System Administration · Shipping · Jira · Mac · Windows · Jumpcloud Administration · Azure RBAC Administration ·

Austin, Texas Metropolitan Area

Provided triaged support, and provisioning setup on hardware, software, and application access troubleshooting from levels 1-3 across Windows, MacOS, and Linux Ubuntu systems as well as occasional assistance with robot device provisioning and troubleshooting. Led projects across multiple process implementation changes from JIRA admin workspace needs, IT escalation paths, training additional support for my team, Jumpcloud & additional MDM admin workspace, Google workspace, shipping coordinations with multiple hospital facilities with IT inventory, and syncing with MSPs on additional changes needed within the org.Synced across teams within the organization for onboarding support and updates to new roles, whether remote or physically in person. Began automation implementations in order to streamline work across multiple APIs.

Austin, Texas, United States

Google Austin Techstop (started August 2021-)● Gained knowledge and certifications over IT practices, Operating Systems, and Network troubleshootingwithin the Google IT Coursera Course and Redhat Enterprise Linux classes.● On hand opportunities to work with internal googlers with hardware, software, and networking issuesthrough tickets and chat systems.● Experienced networking within a global company and began exploring linux learning and how it interactswith cloud scenarios (Google Cloud Infrastructure Certification).

Austin, Texas Area

● Handling sensitive HIPAA information concerning patients diagnoses, sending of coverage or denial letters,and assisting multiple state markets with medicaid and medicare coverage.● Correcting details needing to be fixed in internal systems that coincide with patient’s information about stays,facilities, proper coverage as well as assisting claims department with these corrections.