Plan and execute container connections to final destinations.Identify and prioritize vessel connections, focusing on in-house vessels.Nominate containers, update journey legs (JL), and ensure accuracy withrandom checks.Monitor and adjust vessel connections for efficiency.Ensure 100% timely transhipments for laden and empty containers.Communicate with global offices and carriers to resolve issues andmaintain schedules.Track shipments, address delays, and minimize handling errors.Assist with inquiries and support ad-hoc projects.

Monitors vessel schedules and gates opening and closing times Via N4(TOS)Ensures EDI Errors are fixed timely on TOS, discrepanciessolved for proper data handover for vessel planning.Communicate with lines, agents and other port stakeholders’ representatives to ensure timelytransmission of required data for cargo/vessel planning.Address and follow up identified delays or issues during data transmission and EDI posting to allinternal and external customers/stakeholders for proper solution/correction in time.Report to line manager once delays are envisaged , challenges, and/or issues are found.Check discharge and load instructions (coprar) provided by lines/agents and raise founddiscrepancies to customers for proper correction of data to ensure data integrity for properplanning.Manage the booking (coparn) updates as per EDI posting and eventual manual process as perbusiness needs.Ensures that Transshipment and Import container information is received (i.e Manifest, BL etc) and linked in the system within the stipulated timestamp. Act proactively in case of inconsistency or missing information and escalate it to their superiors. Make sure all transshipment information (i.e second POD and connecting vessel) is received in due time via coprar or manual excel sheet, and having their category properly reflected in the terminal operating system.As an operational customer service approach, respond timely to internal and external customers’ and stakeholders inquires by phone and e-mails.Prepare and share reports and demanded by management.Performs any other duties which may be assigned from time to time.Ensure efficient handover on shift change

Project Phase:Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.Support LFT operations superuser, engage in preparation and revision of standard procedures of operations department.Support LFT operations superusers in the preparation and revision of training manuals for internal training programs.Support LFT operations superusers on the execution of additional end-user training on overall departmental processes and terminal applications (i.e., TOS, GOS, VBS).Support LFT operations superusers in setting & configuration of different system modules.Be involved in several labs & live equipment tests demand during TOS/GOS (and other system`s) implementation and interfaces as a supportive role to LFT operations superusersReport to LFT operations superusers issues and results of executed tests and follow-up solutions.Involve in the implementation of best practices.

Providing strategic advice on using technology to achieve goalsManaging IT initiatives and collaborating with in-house technical staffUnderstanding customer requirements and business objectivesDesign IT systems and networks ensuring the right architecture and functionalityMonitoring and reporting on useSupport new technology implementationProvide assistance with technical issuesRevise existing systems and suggest improvementsProduce reportsTrain users in new and existing IT systemsSoftware and hardware Vendor managementCreating IT procedures and policyTracking of Management of redundant DeviceDevelop maintain and test data recovery system.Monitor and manage major IT projects, IT Budget, Priorities, standard and procedures,Contribute to the development of the Organization at Management meetings and other FORAPreparing and monitoring Annual, Quarterly and monthly budgets for the ICT DepartmentResponsible for all ICT staff

Launch of work order for Technical Site Survey for proposed client premises ,Installation of network related services.• Assigning tasks to team on project launch with scheduled date, task time-line and all necessary information needed for swift and acceptable deliverables.• Updating tracker to keep comprehensive records of all tasks assign to team for proper closure.• Ensuring smooth running of the operation by monitoring the team from contacting the client till the task is completed without any record of accident during the task execution.• Frequent communication with team at site to ensure standard task delivery within the time-line scheduled and to meet customer expectations.• Rendering technical supports to team at site for swift solutions and to meet service level agreement (SLA)• Ensure a balanced communication with Vendor’s project team on the progress of tasks assigned.• Coordination of all documents required before and after work order is received from Vendor’s Project team.• Ensure task assigned is completed with reference to standard on company quality assessment. My responsibility is not just about delivering task but also get work done with seamless time frame and meet up company standard.• Managing escalation and providing resolution update as appropriate• Closure of ticket after project completion and ensure Vendor’s management are satisfy with task.

Handling of clients query professionally via Mails and Phone calls.Logging of faults and updating of clients record on a TrackerRemote troubleshooting of clients internet link via phone and Emails.Preparing Reconciliation report on a monthly basis.Proactive monitoring of network nodes.Ensure circuits are installed and configured accurately – with no effects on the core network or other customer circuits.Fault and incident management.Network troubleshooting on Services provided to client Support staff at remote locations.Fault escalation managementCoordination of site commissioning, activation and decommissioning. Perform 1st level support/troubleshooting with clientLiaising with managers to assign engineers to faults for appropriate actionFollow up the actions on the reported and seeing that it comes to a timely and successful conclusion.Ensuring visibility to all VectaStar Network Monitoring System (VNMS),base stations and customer Premises Equipment (CPE)Integration of all newly installed clients; mapping of circuit, conducting Iperf test (Link integrity test) on newly installed linksMonitor the allocated nodes effectively and promptly reacts to all network related faultsRaising the relevant trouble tickets (Enterprise Resource Planning tickets) and assigning to the appropriate partner for fault resolution; and follow up these tickets for speedy closureNetwork Administration, Routers and Modem configuration.Providing a round the clock troubleshooting,controlling and resolving of all network and customer complainEnsuring prompt and correct generation of reports (daily, weekly and monthly) for distribution to the project stakeholdersManaging faults to ensure they are completed within SLA terms with VodacomLiaise with all 2nd line teams and the Field Engineers on a regular basis to ensure all escalations are resolved promptlyCoordinating yearly nationwide preventive maintenance on high profile sites

Worked directly with the IT manager of the company •Installing and configuring computer hardware, software, systems, networks, printers and scanners•Monitoring and maintaining computer systems and networks•Responding in a timely manner to service issues and requests•Providing technical support across the company (this may be in person or over the phone)•Setting up accounts for new users•Repairing and replacing equipment as necessary•Testing new technology•Training staff members

Successfully Installed and maintained enterprise microwave radio links for voice and data business solutions, running through from LOS/TSS, Installation, quality assurance, integration and commissioning and decommissioning.Achieves high standard performance from quality checks that eased troubleshooting and fault resolution method of PMP and PTP radios at Client and base station location.Worked at heights safely as a Certified Fall arrest technician ensure maximum LOS while ensuring safe access for periodic preventive and corrective maintenance exercise.Carried out risk assessment and power audit to ensure increase in life span of deployed equipment which in turn reduced downtime and revenue loss.Reduced down time, link outage and potential customer’s churn by gathering inference data from RCA (Root Cause Analysis) to check re-occurrences and ensure standard field operations which sustained customers satisfaction as in SLA (service level agreement).

Installing,Maintaining and decommissioning of Telecom Equipment on Mast/Tower/Pole as a certified Fall Arrest Technician