Sam Swayne Email & Phone Number

Hollywood, Florida, United States

• Assisted the operations manager in overseeing the technology and software-oriented projects that we complete for our clients.• Completed administrative tasks for management team to help facilitate the onboarding process.• Followed up with customers via email in Outlook and phone from the clients regarding any questions or concerns with the reseller software.• Helped onboard clients through upkeep of records and documentation. • Utilized programs such as ConnectWise Manage, and ITGlue.• Approved timecards weekly for the engineering staff.• Participated in the monthly Company Huddle which involved the presentation of an assigned topic in Microsoft PowerPoint pertaining to the company's goals.

Dania, Florida, United States

• Received inbound calls from the technical support queue that pertained to cellular connectivity issues with their lifeline cell phone.• Assist in QA reviews and call monitoring for the team.• Activate devices remotely through use of service codes in the system.• Troubleshoot Android and iPhone devices. Interpret manuals. Complete daily Excel Spreadsheet logs for records. Answer questions about cellular services.• Process RMA and warranty requests.• Process documents from customers for compliance approval. Sales also involved for commission from device and data bundles sales.

Overland Park, Kansas, United States

• Assisted credit union members via inbound calls and email with online banking by providing guidance to best utilize Mazuma.org, Logging in/out and creating and modifying registration information.• Received inbound calls for checking and deposit accounts as well. • Performed administrative duties such as file maintenance of member accounts and use of Microsoft Office programs for many related tasks. Assisted in completion of loan applications.

Overland Park, Kansas, United States

• Took inbound calls from customers with US Bank credit card products.• Answered questions/explained customer inquiries about statements, charges, interest amounts and purchase amounts in reflection to any credits or payments.• Initiated transaction disputes/discrepancies.• Processed payments and updated account information. Redeemed credit card rewards for customers and explained the various reward/point systems their card product had to offer. Upsold and explained new credit card offers when possible.

Kansas City, Missouri, United States

• Took inbound calls and provided technical support for commercial security systems by assisting the customer by means of troubleshooting using flowcharts to help them use important functions on their system.• Worked entirely with commercial security accounts, helped employees complete actions like placing the fire/security systems on/off test, disabling/silencing the panel, reprogramming users and assigning codes. Often educated customer on general usage questions.• Assisted commercial customers with accessing their online portal to view logs/history and activity feed of alarm histories including user arm/disarm times, and assisted with video log access as well.

Independence, Missouri, United States

• Worked in a fast-paced retail environment in the Catalog Sales department. Trained many new seasonal workers every holiday season every year.• Performed returns and exchanges, new point of sale transactions, ticket adjustments, and delivering catalog packages to customers for pick-up. Placed catalog orders through JCP.com website.• Unloaded catalog truck deliveries 3x per week and assigned packages to pins for customer pick-up.

Bachelor'S Degree, English Language And Literature, General

Activities and Societies: Sigma Tau Delta - English Honor's Society - 2009, 2010, 2011.Minor in psychology.

High School Diploma