Samuel Eames Email & Phone Number

Fairfield, Ct, Us

Fairfield, Connecticut, United States

Implemented accountability measures, leadership development initiatives, and key performance indicator tracking systems to improve employee performance results by 26% and reduce customer-facing incidents by 72% over 2 quartersReduced costs by 25% over 2 quarters through identifying and maintaining staffing and scheduling efficiencies along with effective budget and headcount managementCollaborated with cross-functional local and national business units to complete projects on-schedule, resulting in a 10% expansion of product operating hours over 2 quartersManaged a team of 16 manager-level employees, ensuring that a high bar of performance expectations was met or exceeded across all individuals and teams and delivering performance management techniques and workshops as needed

Philadelphia, Pennsylvania, United States

Identified and developed top internal talent for management and supervisory positionsTracked and leveraged data to create and optimize location-wide strategic initiatives while distributing data in legible format to direct and indirect reports for transparency and ease of accessBuilt structures, systems, and processes for multiple departments, including SOPs and knowledge basesDefined and maintained performance incentive & accountability structures for managers, supervisors, and entry-level employeesSubmitted accurate payroll time reports for over 700 hourly employees on a regular, timely basisParticipated in peer onboarding for new Senior Team Managers

Philadelphia, Pennsylvania, United States

Trained and managed multiple Scheduling Specialist direct reports.Optimized department practices to maximize business efficiency while balancing employee morale.Submitted accurate payroll time reports for over 500 hourly employees on a regular, timely basis.Assisted in developing and refining large-scale operational changes like targeted recruitment strategies and policy changes.

Philadelphia, Pennsylvania, United States

Created and managed schedules of 600+ employees to meet the business needs of a 24/7 operationBuilt the structure of the scheduling department by tracking data and optimizing department practicesDeveloped knowledge bases and SOPs to improve structure and consistency of department tasksOnboarded multiple peers as the department expanded to a team of four employees

Philadelphia, Pennsylvania, United States

Presented casino games on camera with consistently high quality performance, both in terms of game leading and personalityArrived to every shift in proper uniform and early, often volunteered break time to help cover tables and relieve colleaguesHelped boost morale on overnight shift by keeping energy high and building rapport with colleagues and supervisors

Managed shifts with multiple employees, assisting both the retail store and pharmacy employees while being accountable for the smooth operation of the storeAchieved store goals efficiently by coordinating tasks with other employees while serving customersTrained and welcomed new employees to the workplace with care and confidence, familiarizing them with both day-to-day operations and broad expectationsShowed up to every shift prepared and on time during more than a year and a half of employment

Bachelor Of Science - Bs, Music Business, Entrepreneurship, And Technology

Degree focused on the ins and outs of the music industry.

High School Diploma

Graduated with a 3.7 GPA from the #3 high school in Pennsylvania as ranked by U.S. News.