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I am a 2012 graduate from Michigan Technological University, earning a Bachelor of Science degree in Business Administration with a concentration in Business Management. After attending college in my hometown of Houghton, Michigan, I am seeking an opportunity to broaden both my personal and professional life in a new area of the country with new experiences and opportunities. My goal is to find a company that has the same vision of achievement through high standards, solidarity, accountability and constant self-improvement. My coworkers and colleagues would tell you that I am a driven leader with the ability to work well in a team environment, capable of both listening openly and contributing ideas to the task at hand. This was exemplified through my participation in the Project Management Institute’s THE Project competition (Western Michigan Chapter). In this competition, my team was challenged to turn an existing or fabricated company into a benefit corporation. Using creative thinking, I formulated the idea of a textiles company using local artists’ works as artwork on t-shirts and donating 10% back to that artist community. My team used this concept to create an entire business plan based around the idea and was able to earn a second place finishing in the competition. I gained experience in healthy conflict resolution and how to overcome challenging situations. I learned that a project manager must demonstrate strong leadership skills in working with all areas of the organization such as the finance team, engineering department, and human resources while maintaining fairness and respect amongst team members.Studying abroad in Italy during my sophomore year of college, and recently moving across country to central Texas, exemplifies my passion for seeking new and unique experiences.
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Customer Relations SpecialistApple Oct 2017 - Jul 2019Austin, Texas Area• Deescalating customers to the point where we can communicate with each other to reach a resolution. • Working continuously with customers that request to speak with a manager about their issue or experience. • Investigating case notes to determine if Apple may be at fault for the customer’s experience. • Following up with customers when a resolution cannot be reached on the first call.• Investigates past cases to determine if some fraudulent activity is occurring.• Determines if Apple did not follow the correct procedure or created a poor customer experience.• Contributes to the team by documenting meeting notes, as well as answering any questions a peer may have via chat.• Explains to the customer Apple’s final, using facts and my research.• Answers any questions the customer may have about the final resolution. -
Membership And Youth Sports DepartmentYmca Of Austin May 2013 - Jul 20195807 Mcneil Drive, Austin, Tx, 78753 Collaborating with numerous and diverse stakeholders in non-profit organization to providepositive, nurturing and effective social service to the community Planning and conducting youth and adult programming Supervising programming with a focus on fair play and safety Marketing, promoting and administering community memberships Providing exemplary customer service to membership -
Central Loss Reporting SupervisorProgressive Corporation Oct 2016 - Feb 20177301 Metro Center Dr, Austin, Tx 78744• Supervises a team of 15 tenured representatives to maintain high performance and develop new skills.• Presents monthly team meetings to communicate new processes and changes within the company. • Conducts one on one coaching sessions a minimum of once a month to evaluate employee performance. • Evaluates overall team performance to determine which area of opportunities needs improvement. • Maintains weekly reports to track individual attendance and phone efficiency.• Calibrates with peers and managers to discuss the site behaviors, morale and focus. -
Leadership Accelerated Development Rotation RepresentativeProgressive Corporation Nov 2015 - Oct 20167301 Metro Center Drive, Austin, Tx, 78744• Supervises a team of up to 5 representatives to ensure their highest performance level.• Utilizes critical thinking when training a new employee. • Introduces new concepts related to presentation material for employee job duties. • Generates weekly reports related to new hire performance and phone efficiency. • Trains new hires on a one on one weekly basis to improve performance.• Collaborates with a team of peers to improve the material that is presented to new employees.
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Central Loss Reporting RepresentativeProgressive Corporation Jan 2015 - Nov 20157301 Metro Center Drive• Demonstrates great customer service by providing an easy and caring process for reporting an accident claim. • Generates clear and logical solutions for customers dealing with emergency situations. • Educates insureds on listed coverage prior to opening a claim to give flexibility to not pursue claims process if applicable coverage were not chosen. • Maintains in depth knowledge of insurance coverage. • Answers questions regarding policy, deductible and coverage to assist callers with decision making.• Accurately advises callers on claims process and what to expect next.
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Vitamin AssociateSprouts Farmers Market Aug 2014 - Jan 2015Cedar Park, Texas• Sells merchandise by helping customers locate products, and providing guidance without prescribing. • Demonstrated up selling skills to improve the store’s profit margin. • Assists vitamin team with stocking products, making displays and assuring all products are correctly priced and faced.• Maintains an in-depth knowledge of over 8000 products and the beneficial factors of each product.• Contributes to inventory checks, shrinking items, and special customer requests -
Insurance BrokerInsphere Insurance Solutions Jan 2013 - Apr 2013Round Rock, Tx Studied and comprehended various insurance and financial tools, products and solutions Met with diverse clients to identify security, protection and financial management needs Identified and recommended solution portfolios to each client Administered portfolios and provided consistent follow-up and analysis -
DeckhandIsle Royale Line May 2007 - Oct 2012Copper Harbor, Mi Maintained and repaired 100ft vessel used for 3 hour voyages on Lake Superior Provided exemplary customer service with a focus on safety to 97 passengers
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Assistant ManagerBook Concern Printers Jun 2006 - Oct 2012Hancock, MiDemonstrated versatility in the work place using multiple skill sets on a daily basis including book production, social media maintenance, service estimates, and customer service
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Sports VideographerMichigan Technological University Sep 2010 - Mar 2012Houghton, Mi Developed and practiced technological skills in numerous and diverse media to producevideo of sporting events Developed sports event entertainment knowledge and practice Expanded upon my sporting events background through public relational departments, learning how to make a sporting event entertaining for all and increase repeat attendance
Samuel Eberhard Skills
Samuel Eberhard Education Details
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Business Administration And Management, General
Frequently Asked Questions about Samuel Eberhard
What is Samuel Eberhard's role at the current company?
Samuel Eberhard's current role is Seeking for a new position..
What is Samuel Eberhard's email address?
Samuel Eberhard's email address is sa****@****mca.org
What is Samuel Eberhard's direct phone number?
Samuel Eberhard's direct phone number is +148081*****
What schools did Samuel Eberhard attend?
Samuel Eberhard attended Michigan Technological University.
What skills is Samuel Eberhard known for?
Samuel Eberhard has skills like Tourism, Problem Solving, Powerpoint, Strategic Planning, Customer Service, Print, Microsoft Office, Microsoft Excel, Microsoft Word, Business, Leadership, Social Media.
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Samuel Eberhard
Columbus, Oh -
Samuel Eberhard
Columbus, Oh -
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