Samuel Edi

Samuel Edi Email and Phone Number

Team Lead Resolution | Contact Center Operations | CX Partner, Product Manager | E-Banking | Customer Experience | Email Interaction | Voice Interaction. @ DreamPort
Samuel Edi's Location
Ikeja, Lagos State, Nigeria, Nigeria
About Samuel Edi

A leader and problem solver who readily adapts to change, works independently and exceeds customer expectations. I am able to juggle multiple priorities and meet up with deadlines without compromising quality.

Samuel Edi's Current Company Details
DreamPort

Dreamport

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Team Lead Resolution | Contact Center Operations | CX Partner, Product Manager | E-Banking | Customer Experience | Email Interaction | Voice Interaction.
Samuel Edi Work Experience Details
  • Dreamport
    International Travel Consultant
    Dreamport Aug 2024 - Present
    Nigeria
    Booking international travel
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  • Access Bank Plc
    Team Lead Query Resolution
    Access Bank Plc Oct 2022 - Sep 2024
    Lagos State, Nigeria
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  • Access Bank Plc
    Product Manager
    Access Bank Plc Sep 2021 - Oct 2022
    Lagos City Nigeria
    -Leading a team of 10 +analyst handling service delivery on E-Channels platform. -Proffering cutting edge solutions to customers Internet/Mobile banking/USSD complaints.-Mapping and activation of token to facilitate seamless transactions via Internet/Mobile banking. -Developed and executed customer onboarding plans on digital banking/e-channel platforms, resulting in a 30% increase In digital banking channel adoption within the first 90days.
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  • Access Bank Plc
    Supervisor Voice And Digital Channels Interaction
    Access Bank Plc Nov 2015 - Sep 2021
    Lagos State, Nigeria
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Samuel Edi Education Details

Frequently Asked Questions about Samuel Edi

What company does Samuel Edi work for?

Samuel Edi works for Dreamport

What is Samuel Edi's role at the current company?

Samuel Edi's current role is Team Lead Resolution | Contact Center Operations | CX Partner, Product Manager | E-Banking | Customer Experience | Email Interaction | Voice Interaction..

What schools did Samuel Edi attend?

Samuel Edi attended Lagos State University, Bowen University Iwo, Bowen University Iwo, Bowen University Iwo.

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