Consulted with network engineering staff to evaluate hardware and software requirements for new system development.• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.• Provide support for LAMIS EMR. (Backup and restore databases, and troubleshooting)• Worked closely with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.• Proficient use of Microsoft Server 2012 Active Directory Administrative. Tool to Reset user’s logon password, creating users etc.• Join New PC to the Company domain network infrastructure as well as Azure Active Directory.• Using Team Viewer and Microsoft Remote desktop connection to remotely assist users.• Assisting with VPN Client Configuration and Troubleshooting.• Ensured that Hardware assets like Printers, Computers, peripherals, accessories, UPS are available and functional and in a secure, safe, and efficient way.• Managing software assets and ensuring up to date customization of all desktops and laptops clients OS and applications.• Monitored stability of network and wireless services to ensure comprehensive stability.• Troubleshot failed drives, warnings, and unscheduled reboots.• Logged, resolved, and escalated on-site and off-site issues.• Configured, monitored, and maintained email applications and virus protection software.• Reviewed network settings and made immediate updates, which improved overall security measures.

Network Analyst, Hardware and Software maintenance, Front-end support to Staff