Samuel Ezzat Email & Phone Number

Egypt

• Deployed Zabbix for comprehensive monitoring of servers, networks, and applications, improving proactive issue detection and reducing downtime.
• Implemented VEEAM Backup & Replication for VM backup and restore, ensuring reliable disaster recovery for virtual environments.
• Developed a secure database backup plan for MS SQL, ensuring encryption and maintaining data integrity and confidentiality.
• Installed and configured new servers, ensuring optimal performance and up-to-date components for critical systems.
• Led the migration from local DevOps (2019 to 2022), minimizing downtime and ensuring a smooth transition.
• Deployed MS SQL Replication across three sites, ensuring high availability and data consistency.

Egypt

• Delivered comprehensive technical support for hardware, software, and network-related issues, resolving 95% of tickets within SLA.
• Utilized help desk systems to log, prioritize, and track support requests, ensuring prompt and effective resolutions.
• Assisted in deploying and configuring new IT hardware and software, ensuring compatibility and seamless integration into existing systems.
• Conducted user training sessions and created documentation to enhance end-user productivity.
• Collaborated with the System Administration team to resolve complex issues, gaining hands-on experience in enterprise-level IT environments.

Cairo, Egypt

Egypt

Bachelor'S Degree Of Computer Science, Computer Science And Information Systems, 2.72

Computer Systems Networking And Telecommunications

CCNA 200-301 / CCNA Security / CyberOps Associate