Diversified experience both as a Senior Designer and Engineering IT Support Specialist. Skills include Creo Parametric, SOLIDWORKS, Autodesk AutoCAD, and Autodesk Inventor. Performed as administrator for Autodesk Vault, SOLIDWORKS PDM, and PTC Windchill. Worked as a member of the PLM core team which coordinated with existing and new customers and sites to implement, maintain, and upgrade their PLM software.Provided run support to multiple design sites classifying, prioritizing, monitoring, and documenting support cases.Created new user accounts, product folders, project creation, file state modification along with rename, and move functions.Provided best practice instructions to users and hands on demonstrations to assist users with common issues. Held new software version training classes with users to familiarize them with new functionality. Provided third level support to users after managed service team was either unable to resolve or did not have required permissions.Software license administrator for SOLIDWORKS.Performed Windows updates on multiple servers (test, train, production) as well as license servers.