To supervise a small team of temporary staff ensuring that the accuracy and efficiency of script processing for scripts that are processed electronically and paper copies.To provide administrative support for the script checking and enquires about results processes to ensure that applications for Post Results Services (PRS) are able to be completed in a timely, quality orientated manner.

Main purpose of Job: Each year WJEC employs a number of temporary staff to assist with the processing of examination scripts. These staff provide clerical assistance across a range of examinations procedures for scripts that are marked electronically and paper copies.

As a compliance caseworker the role involved:• Carrying-out quality compliance checks to cast a light on the dishonest minority cheating the system.• Looking into the tax affairs of customers, big and small, from multinational companies to individual citizens.• Reviewing, analysing, and interrogating customer data, records, and case files.• Using an investigative approach to establish facts.• Being responsible for helping customers understand the importance of paying the… Show more As a compliance caseworker the role involved:• Carrying-out quality compliance checks to cast a light on the dishonest minority cheating the system.• Looking into the tax affairs of customers, big and small, from multinational companies to individual citizens.• Reviewing, analysing, and interrogating customer data, records, and case files.• Using an investigative approach to establish facts.• Being responsible for helping customers understand the importance of paying the correct tax to prevent future evasion and non-compliance.I was selected to assist with new colleagues who had joined HMRC, helping them with queries relating to the project that they were working on, such as VAT, High Income Child Benefit Charge and Loan Charge. This carried on for a period of 12 months. Show less

As a Customer Service Consultant I: • Handle incoming calls from customers effectively and efficiently; • Identify, record and resolve customer complaints or issues professionally; • Use various computer systems to update/maintain and create customer records accurately; • Handling some more complex queries and issues, making sure they are all resolved quickly and efficiently; • Provide accurate information in a professional and helpful manner by collecting and assessing… Show more As a Customer Service Consultant I: • Handle incoming calls from customers effectively and efficiently; • Identify, record and resolve customer complaints or issues professionally; • Use various computer systems to update/maintain and create customer records accurately; • Handling some more complex queries and issues, making sure they are all resolved quickly and efficiently; • Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, managers and other relevant business units; • Process electronic work & digital information; • Reply to internal messages; • Be responsible for identifying your own learning needs; • Help with general administrative duties.I volunteered to assist with new colleagues to HMRC and assisted with them if they had a query while on the phones to customers. This went on for a period of 6 months. Show less