Samuel Flack Email & Phone Number

Southampton, England, United Kingdom

Southampton, England, United Kingdom

Senior Product Manager - Worldwide Delivery and Experience Tech Subject Matter Expert Team Manager. Responsible for defining and delivering the WW delivery and experience tech roadmap; focusing on the delivery associate on-road experience, doorstep processes and customer experience. Leading a team of Product and Program managers across EU and NA to define the business strategy and implement large-scale complex projects to a high standard.

Southampton, England, United Kingdom

Senior Product Manager - EU On-Road Tech Subject Matter Expert Team Manager. Responsible for defining the AMZL EU On-Road tech project roadmap. Hiring and developing a team of program managers to implement technology based projects to improve customer and driver experience, process compliance, safety and productivity across Europe.

Southampton, England, United Kingdom

EU AMZL Tech SME - On-Road Safety, Guidance & ComplianceMission:Identify and solve the main regulatory compliance and personal injury risks by developing and implementing AMZL software/hardware initiatives.Reporting to:EU In-Station/On-Road Tech Subject Matter Expert Senior ManagerResponsibilities and Achievements:- Introduced in-app guided workflows to support new driver onboarding and feature changes resulting in a 235bps reduction in new driver attrition. - Launched app based daily vehicle inspections, guiding delivery associates through key vehicle health checks before departing on their route.- Implemented a meal break feature for delivery associates to help them track their working hours and identify the most convenient places to take a break.- Introduced app based working hour controls to help prevent delivery associates from working beyond their assigned blocks.- Led the world wide safety operational planning document creation in 2021 for the Tech SME team, working with key stakeholders to identify the major pain-points and develop the business requirements plan to resolve them, which was implemented in 2022.

Program Manager - Improvement & Development in the Last Mile Delivery Experience team.Mission:Conceive and deliver key projects at a UK level by assembling relevant stakeholders and facilitating process/software improvements to enhance the last mile delivery experience and workflow efficiency.Reporting to:Last Mile Delivery Experience Senior Manager - UKAMZL Country DirectorResponsibilities and Achievements:- The UK point of contact for project launches affecting the last mile delivery experience. - UK SME for the delivery workflow process, using data driven analysis to review and implement enhancements to the delivery process to increase efficiency, first attempt delivery success and reduce the risk of delivery defects.- Conducted a delivery process Kaizen, identifying several key opportunities to improve delivery efficiency, driver satisfaction and reduce waste.- Launched an enhanced driver notification process to aid in achieving unique customer delivery requirements, resulting in a 68% reduction in CS contacts for customers serviced by this tool.- Led AMZL EU roll out of a customer delivery experience feedback survey, developing data usage and closed loop feedback mechanisms to improve performance.- 6 month experience covering LMDX Data Analyst role, including daily metric reporting to UK Country Director and weekly metric reporting to the EU VP and UK SLT, identifying root cause defects and driving corrective actions at a country level.

Southampton, United Kingdom

Mission:Leading a team of Operation Supervisors and Warehouse Associates, ensuring safety standards are maintained, productivity metrics are surpassed and station efficiency is increased by constantly driving to improve and develop processes.Reporting to:Operations ManagerResponsibilities and Achievements:- Working alongside 10+ independent delivery service contractors, with POCs in house, to ensure high efficiency and excellent customer service is maintained via metric driven route/driver analysis, whilst working within contractual guidelines set out by AMZL.- Monitoring on-road performance of 100-250 Delivery Associates, tracking delays, address issues and risks to service. - In charge of controlling and receipting station invoices submitted by the independent delivery service contractors on a weekly basis, highlighting any variances between the station records and submitted invoices.- Successfully completed a 6 month secondment to assist a Senior Project Manager roll out a suite of new operations focused software changes; taking the lead on the UK release of a project called G.A.M. (Global Address Management), tasked to improve FDDS (First Day Delivery Success) and commercial delivery accuracy.- Developed novel address issue process by combining several different databases and programmes to improve UTL (Unable to Locate) SOP which significantly reduced repeat delivery defects to rural addresses and new developments.- Supported two delivery station launches via temporary on site management, process training and new manager mentoring.

London, United Kingdom

Mission:Organise 200+ Serve Legal visitors to complete over 5000 store quality audits each month in the Greater London area, providing accurate and valuable audit feedback to clients.Reported to:Area Manager and Operations ManagerResponsibilities and Achievements:- Recruitment, visitor training, route logistics, monitoring visitor rotation and audit report quality control prior to submitting to clients. - Negotiating financial bonuses for urgent work requests. - Project Management of time critical projects in relation to a Sky Sports contract. Tasked with completing 400-1000 pub/bar visits within a 90 minute window within a set geographical area. Consistently achieving success rates significantly above the clients target.

Bachelor Of Science (Bsc), Biological Sciences, 2:1

Dissertation titled 'A review of the potential for Mars to harbour life, and discussion of the Astrobiological theory Panspermia'

Biology, Environmental Studies, Geology & Electronics